Paid for Spotify Premium, didn't activate

[ald0hzetr7ypadi]

Plan

Free/Premium

Country

India

Device

OnePlus 8 Pro

Operating System

Android 10

My Question or Issue

I paid for the student plan for Spotify premium with my debit card, which is around Rs.59 for a yearly subscription.  The amount was debited but I got an error on the Spotify page that my Debit Card could not be used for subscription payments. I figured that I would get my refund so I went ahead and paid a one-month Rs.66 fee via PayTM which worked. However, I still haven't received the refund. This had happened once before and I had got a refund almost immediately. 

Thanks in advance. 

[Jose_M]

Hello @ald0hzetr7ypadi!

Sorry to hear you're having trouble with this, no worries though - I'll be here to help. I'd recommend checking out this Support article for the next steps to take.

Let me know how you get on and have a nice day!