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Paid for premium and it went to my old account instead of my new one

Paid for premium and it went to my old account instead of my new one

Plan 

Premium 

Country

USA

Device

iphone XR

Operating System

iOS 18.3

 

My Question or Issue

so I paid for premium my payment went thru but it went to my old account not my new one please help me fix it

 

Reply
1 Reply

Hey there @Sarahc1983,

 

Thanks for reaching out. 

 

In this case, we'd suggest reaching out to the folks at our Support team via the private channels here. They'll be able to check your accounts/payment and provide further help if possible. 

 

The Community will be here if anything else comes up.

 

Cheers!

NovyModerator
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