Spotify Community

Deniseversloot · 2018-08-16

Plan

Free/Premium

Country

The Netherlands

Device

(iPhone 7, Samsung galaxy S7)

Operating System

(iOS 10, Android Oreo)

My Question or Issue

We paid for our family account just a few days ago, but none of us is able to use Spotify Premium anymore.

We already tried to reset and log out/log in for many times! We just checked our payments but it says nothing weird. Help us please!

Billy-J · 2018-08-16

Hey @Deniseversloot,

Sorry to hear this - No worries, help’s here 🙂

Could you try following these steps in this support article: https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/?

Let me know how you get on 😊

Billy-JSpotify Star

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View solution in original post

Billy-J · 2018-08-16

Hey @Deniseversloot,

Sorry to hear this - No worries, help’s here 🙂

Could you try following these steps in this support article: https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/?

Let me know how you get on 😊

Billy-JSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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