Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 107199 Views
- 70 replies
- 9 likes
- 107199 Views
- 70 replies
- 9 likes
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Help categories
Account & Payment
Using Spotify
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 13192 Views
- 24 replies
- 2 likes
- 13192 Views
- 24 replies
- 2 likes
Solved!!Superuser Contribution Cannot pay for Spotify via Debit Card in Pakistan
Plan: Premium Country: Pakistan Device: iPhone X, Desktop Operating System: IOS 14, 15.1.1, Windows 10, Windows 11 My Question or Issue: For the last two days I’ve been trying to pay for students premium package for which I’m verified as a registered...
- Plan: Premium Country: Pakistan Device: iPhone X, Desktop Operating System: IOS 14, 15.1.1, Windows 10, Windows 11 My Question or Issue: For the last two days I’ve been try...
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- Moderator
- 4008 Views
- 6 replies
- 0 likes
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Debit CardPaymentPayment ProblemsPremium StudentSpotify
- 4008 Views
- 6 replies
- 0 likes
Solved!! Debit Card Payment Failed
PlanFree/PremiumCountrySingaporeDevicePixel 3 XLOperating SystemAndroid 10 My Question or IssueI have been trying to subscribe to Spotify premium, and everytime I enter my debit card for payment details, I always get an error "Payment failed". Howeve...
- Plan Free/Premium Country Singapore Device Pixel 3 XL Operating System Android 10 My Question or Issue I have been trying to subscribe to Spotify premium, and everytime I enter my de...
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- Spotify Star
- 30517 Views
- 10 replies
- 1 likes
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carddebitDebit CardPaymentPayment ProblemsPremium
- 30517 Views
- 10 replies
- 1 likes
Solved!!Superuser Contribution Paid for the premium account but still it’s showing free account
PlanPremiumCountryIndiaDeviceiPhone XOperating SystemiOS 14.4 My Question or IssueI paid for the premium account but I can’t access it , it’s still showing free
- Plan Premium Country India Device iPhone X Operating System iOS 14.4 My Question or Issue I paid for the premium account but I can’t access it , it’s still showing free
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- Moderator
- 614 Views
- 1 replies
- 0 likes
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Payment ProblemsPremiumSubscription
- 614 Views
- 1 replies
- 0 likes
Can't update my payment option.
PlanPremiumCountryLithuaniaDevice(Oneplus 7T Pro Mclaren Edition)Operating System(Android 10) My Question or IssueProblem with changing payment option from PayPal to Payment Card, it says country doesn't match, but im currently in Lithuania and my pa...
- Plan Premium Country Lithuania Device (Oneplus 7T Pro Mclaren Edition) Operating System (Android 10) My Question or Issue Problem with changing payment option from PayPal to Payment ...
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- Spotify Star
- 575 Views
- 1 replies
- 0 likes
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Payment Problems
- 575 Views
- 1 replies
- 0 likes
Superuser Contribution Payment by paypal not working
PlanPremiumCountryPortugalDeviceLaptop and Samsung Galaxy A7Operating SystemWindows and Android Hi,I'm trying to get spotify premium and when I get to the payment part I can't pay, with Paypal. Whenever I login through Paypal it doesn't let me pay an...
- Plan Premium Country Portugal Device Laptop and Samsung Galaxy A7 Operating System Windows and Android Hi, I'm trying to get spotify premium and when I get to the payment part I can'...
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- Community Legend
- 1141 Views
- 3 replies
- 0 likes
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Payment ProblemsPremium 3 Month Trial
- 1141 Views
- 3 replies
- 0 likes
Superuser Contribution Your payment method and country don't match
I'm trying to subscribe for Premium Family account and it won't let me. I'm receiving the message "Your payment method and country don't match. To continue, change your account's location or use a different payment method." Have tried from phone and ...
- I'm trying to subscribe for Premium Family account and it won't let me. I'm receiving the message "Your payment method and country don't match. To continue, change your account's location o...
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- Spotify Legend
- 1191 Views
- 2 replies
- 1 likes
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Payment Problems
- 1191 Views
- 2 replies
- 1 likes
Cannot sign up for student premium
PlanFreeCountryCanadaDeviceOnePlus 7Operating SystemAndroid Oreo My Question or IssueI got verified by sheerID and on the last step of signing up for Premium Student where I have to put in my credit card information I get an error message that says T...
- Plan Free Country Canada Device OnePlus 7 Operating System Android Oreo My Question or Issue I got verified by sheerID and on the last step of signing up for Premium Student whe...
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- Spotify Star
- 438 Views
- 1 replies
- 0 likes
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Credit CardPayment ProblemsPremium Student
- 438 Views
- 1 replies
- 0 likes
What do I do to avoid receiving charges on two credit cards?
I clarify before that I only have one Spotify account, a few months ago I updated the card with which I pay and now I’m charged in the current and previous cards. Sorry my English isn’t good. Thanks
- I clarify before that I only have one Spotify account, a few months ago I updated the card with which I pay and now I’m charged in the current and previous cards. Sorry my English isn’t good...
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- Spotify Star
- 645 Views
- 4 replies
- 0 likes
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chargePayment Problems
- 645 Views
- 4 replies
- 0 likes
Payment has been deducted for weekly top-up but nothing happened.
PlanPremiumCountryIndiaDeviceSamsung Operating SystemAndroid 9My Question or IssueI did a payment for weekly top-up(37 rupees) through upi today. The balance got deducted from my account instantly, but the payment portal of spotify kept on loading. I...
- Plan Premium Country India Device Samsung Operating System Android 9 My Question or Issue I did a payment for weekly top-up(37 rupees) through upi today. The balance got deducted from ...
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- Community Legend
- 281 Views
- 1 replies
- 0 likes
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Payment Problems
- 281 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution [India] This card doesn’t allow monthly billing
PlanFree/PremiumCountry IndiaDeviceiPhone 7+Operating SystemiOS 11 My Question or IssueI'm unable to use my debit card to start the trial. Every time I enter my card details it says "This card doesn’t allow monthly billing. If your card has been char...
- Plan Free/Premium Country India Device iPhone 7+ Operating System iOS 11 My Question or Issue I'm unable to use my debit card to start the trial. Every time I enter my card det...
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- Regular
- 38568 Views
- 63 replies
- 11 likes
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indiaPaymentPayment ProblemsTrial
- 38568 Views
- 63 replies
- 11 likes
Solved!!Superuser Contribution New debit card
PlanPremiumCountryIsrael My Question or IssueHy,I've changed my Payment to a new debit card 3 months ago but i still see that the old card is being charged for it.Also, i can see in that Payment window in Spotify Web that the debit card number is the...
- Plan Premium Country Israel My Question or Issue Hy, I've changed my Payment to a new debit card 3 months ago but i still see that the old card is being charged for it. Also, i c...
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- Spotify Legend
- 1211 Views
- 3 replies
- 0 likes
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Debit CardPaymentPayment Problems
- 1211 Views
- 3 replies
- 0 likes
Solved!! Resuscribe 3 months promotion
Plan Premium 3 months promotionCountryColombiaDeviceXiaomi Redmi Note 5Operating SystemWindows 10 My Question or IssueI can't resuscribe my account to premium 3 months promotion. I used this same promotion before, but I canceled the service on Septem...
- Plan Premium 3 months promotion Country Colombia Device Xiaomi Redmi Note 5 Operating System Windows 10 My Question or Issue I can't resuscribe my account to premium ...
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- Regular
- 2183 Views
- 12 replies
- 0 likes
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3-months promotionPayment ProblemsResuscribe
- 2183 Views
- 12 replies
- 0 likes
Subscription
Plan/PremiumCountry India DeviceVIVO1814 My Question or IssueI have been charged 389 for 3 months through UPI but still sotify is not showing any type of subscription
- Plan/Premium Country India Device VIVO1814 My Question or Issue I have been charged 389 for 3 months through UPI but still sotify is not showing any type of subscription ...
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- Spotify Star
- 421 Views
- 1 replies
- 0 likes
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Payment ProblemsPayment Update
- 421 Views
- 1 replies
- 0 likes
Online payment and security settings
PlanPremium DeviceGoogle Pixel 3 My Question or IssueMy bank allows me to block online payment in Australia with a click of a button. I want to keep it blocked so I know I won't buy something by accident but I'm worried it will interfere with the Spo...
- Plan Premium Device Google Pixel 3 My Question or Issue My bank allows me to block online payment in Australia with a click of a button. I want to keep it blocked so I kn...
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- Roadie
- 437 Views
- 1 replies
- 0 likes
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PaymentPayment ProblemsPremium
- 437 Views
- 1 replies
- 0 likes
Inappropriate payments
Good evening so I created a family account under this name (in addition to my student account) in the beginning of. December. In December I cancelled this account and changed it to Spotify free (email receipt is attached below. Since then I have been...
- Good evening so I created a family account under this name (in addition to my student account) in the beginning of. December. In December I cancelled this account and changed it to Spotify fre...
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- Spotify Star
- 913 Views
- 3 replies
- 0 likes
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Family Plan Issuepayment issuesPayment Problemsspotify free
- 913 Views
- 3 replies
- 0 likes
My account has the status "free account" while paying for a Spotify Premium account.
PlanPremium CountryNetherlands DeviceiPhone 7 Operating SystemiOS My Question or IssueI am using my Spotify account for 5 years. Since two weeks my account changed all in a sudden from Premium account into a Free Account, both on mobile and computer....
- Plan Premium Country Netherlands Device iPhone 7 Operating System iOS My Question or Issue I am using my Spotify account for 5 years. Since two weeks my accou...
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- Spotify Star
- 446 Views
- 1 replies
- 1 likes
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PaymentPayment ProblemsPremium
- 446 Views
- 1 replies
- 1 likes
The payment of my subscription didn’t happen.
PremiumMexicoiPhone 7 PlusiOS 12.1.4 I got an email from Spotify telling me that the payment of my subscription did not happen. But the charges keep coming to my card and the card still works perfect. What I can do?
- Premium Mexico iPhone 7 Plus iOS 12.1.4 I got an email from Spotify telling me that the payment of my subscription did not happen. But the charges keep coming to my card and the card stil...
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- Community Legend
- 393 Views
- 1 replies
- 0 likes
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PaymentPayment failurePayment ProblemsSubscriptionSubscription information
- 393 Views
- 1 replies
- 0 likes
Payment failed. Try again, or use a different payment method.
PlanFree/PremiumCountry Lithuania I tried to Start 3 months of Premium for 0.99 EUR (yes, for the first time). And because my card is not enabled for foreign purchases, i used my friends card. And he has premium too. Is it possible, why my payment ha...
- Plan Free/Premium Country Lithuania I tried to Start 3 months of Premium for 0.99 EUR (yes, for the first time). And because my card is not enabled for foreign purchases, i use...
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- Spotify Star
- 1148 Views
- 3 replies
- 0 likes
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Payment failurePayment ProblemsPremium 3 Month Trial
- 1148 Views
- 3 replies
- 0 likes
Payment failure [3 cards tried]
PlanPremium Family (now free 'cause canceled)CountryLithuaniaDeviceDesktopOperating SystemWin10 My Question or IssueMaking it short as it didn't save\post my previous post - Using the family plan for 6 people- Was paying within last year with the sam...
- Plan Premium Family (now free 'cause canceled) Country Lithuania Device Desktop Operating System Win10 My Question or Issue Making it short as it didn't save\post my previous post &...
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- Spotify Star
- 791 Views
- 7 replies
- 1 likes
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Family PlanPayment ProblemsPremium
- 791 Views
- 7 replies
- 1 likes
Superuser Contribution payment problem
So, I have a family account and I already cancelled my Itunes log-in and even had to re-open my account months ago. I have an account in Turkey and for some reason, I received an email about my payment fail. I tried with three different (valid cards)...
- So, I have a family account and I already cancelled my Itunes log-in and even had to re-open my account months ago. I have an account in Turkey and for some reason, I received an email...
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- Spotify Legend
- 387 Views
- 1 replies
- 0 likes
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FailurePayment Problems
- 387 Views
- 1 replies
- 0 likes