Paid for premium still on free

[Bellamaness09]

Ive logged out and in my account several times. The payemnt went through and I have a statement from my bank and from my email confirming that the payment was made through you guys but yet I don't have unlimited skips and I don't think I can do anything else premium wise i

[manthebe3]

All facing the same issue. Subscribed for premium bt i keep getting error to go premium to gwt more skips. Pretty annoying such a poor service

[giothorpe1]

Yes, I have this as well

[Flace]

Hey! I have the same issue here.. Can someone of spotify services can answer that. Cause i don't wanna pay something for nothing in returns.. Il just change apps..

[edyuc]

I have the same issue with my family plan! and its a bad costumer service to wait for the comunity to solve your account issues, is there any way to contact support from spotify??

[YhueXD]

I also have the same problem. For some reason I can download music and listen to them ad free, but when I try to skip tracks I get the message that I'm not premium.

[YhueXD · Accepted solution]

Guys you should try deleting the update files from Spotify trough the google play store and download it again. It fixed the issue for me!