Paying for premium but can’t access it

[user-removed]

Plan

Free/Premium

My Question or Issue

 I used Spotify in my car today. Everything worked fine.  A few hours later, when I tried to access it at home, it said I had the Free plan instead of Premium. I pay for the Premium plan - an ads, skip songs, all the perks - since August 2016.  What happened? I got no notification that there would be any change.

[Billy-J]

Hey @user-removed,

Sorry to hear this.

In this case, I would check out this support article on the next steps to take: https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/.

Let me know how this goes 😊

[user-removed]

Thanks for the tip.

Now Spotify has charged my account twice and lost all my music! What the heck!

[Billy-J]

@user-removed,

Sorry to hear this.

If you’ve been charged twice I recommend looking at this Spotify Answer for more information and what to do next 😊

Let me know how this goes.