Payment Deducted from EasyPaisa, But Premium not activated

[GameHaxxorr]

Plan

Free/Premium

Country

PAKISTAN

Device

iPhone 15 pro max

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Yesterday I purchased spotify premium plan (individual 1 year). I made the payment using the Easypaisa option on checkout. Entered the number, approved the transaction, but it gave me an error on the next page. I checked my Easypaisa account, and the payment was deducted.

My Spotify didn’t upgrade to premium either. Please check. Thank you

[Luan]

Hey, @GameHaxxorr 
Welcome to the Spotify Community, and thanks for reaching out to us here!

I'm sorry to hear you're experiencing some issues with your subscription. But don't worry, because I'm here to help!

Initially, I recommend that you take a look at this official support article to get some more information about what may had happened:

• Premium not working 

Additionally, if the payment had failed on Spotify's end, you probably will get a refund, as soon as possible, on your payment method or wallet.

Keep me posted! I'd love to continue helping you with this one. 🙂

Have a great day!

[GameHaxxorr]

How much should I wait before reaching out to the support again?

[Luan]

Hi again, @GameHaxxorr 

Based on your answer, I presume you haven't gotten a refund or hadn't your Premium benefits worked, right?

In this case, I would recommend double-checking if you subscribed to Premium with the right account. You can check if you have more than one Spotify account and if any of them have a Premium subscription. It is also worth checking out your email to see if you got a receipt from Spotify.

Last, but not least, if you don't find an account with a Premium subscription, the best to do would be to contact the Spotify Customer Support team. You can do it by choosing the best channel for you here.

Just for your information, they typically reply within 24-48 hours by email. Still, you can also tweet to @SpotifyCares on X (Twitter), message Spotify Cares on Facebook, or even get assistance via live chat, if available in your country.

Have a great day and keep me posted! 🙂