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Payment Failed but charged on my account

Payment Failed but charged on my account

On my bank statement shows that the payment was done on the 02/06/18 but on my soptify app keeps showing payment failed? how can I sort this out?

Screen Shot 2018-06-05 at 11.10.11 AM.png
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1 Reply

Hey @flitsdark, welcome to the Community!

 

It looks like the payment is on hold. It'd be best to reach out to your bank for more info on when the funds for this failed payment will get back to your account.

 

Hope that helps.

 

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