Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Payment Failed

Payment Failed

I can't suscribe to Premium, cause Spotify fails to process payment with ANY payment method. I've tried several different cards and it fails anyway. None of the cards I used are expired, and I checked if the numbers were wrong already. What happened?

Reply
1 Reply

Hi, @Koala23!

 

Welcome to the Spotify Community.

 

Just to make sure, does your payment card meet these requirements? If so, try clearing your browser's cache/cookies and refreshing it. Also, using an incognito window or a different browser/device could be helpful.

 

Let us know how it goes. 

Suggested posts