Payment issue. Something went wrong. Try again, or get help.

[JervisAgnes]

Plan

Premium

Country

Singapore

Device

[  Windows 10, Chrome 81   ]  and [ Google chrome mobile browser Android 9 ]

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

- Tried updating my payment method with 3 different debit cards but none are working.

- Tried using my Chrome browser 81 , on windows 10 and also my android 9 google chrome mobile browser to make payment but none are working.

- Error encountered "Something went wrong. Try again, or get help."

[OneByBoo]

Hi there @JervisAgnes,

thanks for reaching out !

As you're using debit cards, i would suggest you get in touch with your bank to check if there are any pending payments or what's the reason behind it not working.

In addition, it's important to check which payments method are valid in your country - you can do that here.

Hope this helps 🙂