Payment went through on my card but I'm still being told that I need to pay for for subscription

[Hellyjelly]

Plan

Premium

Country

United States 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I payed for my Spotify premium and had the money get withdrawn from my account on 12/16/2022. However I logged in today (12/25/2022) and I am still seeing that further payment is required, what do I do?

I have both receipts from Spotify and the withdraw information from my checking account account. I have placed a dispute in through my bank.

I've never had this happen before so I'm just really confused.

[Jose_M]

Hello @Hellyjelly!

Sorry to hear you're having trouble with this, no worries though - I'll be here to help. I'd recommend checking out this Support article for the next steps to take.

Let me know how you get on and have a nice day!