Premium Duo keeps asking for payment

[Lucyhussey]

So I purchased the premium duo for my husband and I, we struggled with setting it up but finally got it, added hubby in - verified everything - works for a little bit, then out of nowhere says that he needs to pay for premium plan to continue using the features. I run the account and he is listed as a user on the account. I just don’t get it 🙃

any help would be amazing!

[Prague]

A howlin' hello to you Lucyhussey!
I apologize for the confusion and inconvenience you're experiencing with the Premium Duo subscription on Spotify. While I don't have access to your specific account details, I can offer some general guidance to help resolve the issue:

• Verify account settings: Double-check the account settings to ensure that your husband is listed as a user on the Premium Duo subscription. Make sure that his account is correctly linked to the subscription and that all necessary verifications have been completed.

• Confirm payment details: Ensure that the payment method associated with the Premium Duo subscription is active and up to date. If there are any issues with the payment method, it could lead to interruptions or restrictions on the premium features.

• Contact Spotify support: Reach out to Spotify's customer support directly to report the problem and seek assistance. Explain the situation, including the steps you've taken and the error message you received. They will be able to investigate the issue further and provide you with specific guidance based on your account details.

I understand that this situation can be frustrating, but reaching out to Spotify's support team is the best way to resolve the issue and ensure that your husband's account is properly linked to the Premium Duo subscription.

I hope this helps, and if you have any further questions, please feel free to ask!

I'll be doggone if I don't hear from you,

-Prague the Dog

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