Spotify Community

user-removed · 2017-07-28

Hi,

Spotify charged me for premium account but my account is not premium.

I've check my account is under 'free subscription' .Please help.

Thanks.

MonicaM_Bogota · 2017-07-31

Hi, @user-removed!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

Check your subscription page. Your status should be Premium.
If you're on Premium, try signing out and back into the app.
If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let us know how it goes.

MonicaM_Bogota · 2017-07-31

Hi, @user-removed!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

Check your subscription page. Your status should be Premium.
If you're on Premium, try signing out and back into the app.
If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let us know how it goes.

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