Premium duo fir spotify

[Jason2070]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Billy-J]

Hey @Jason2070, thanks for reaching out to the Community!

Seems like you created a post but with no text. How can I help you?

I await your response 🙂

[Jason2070]

Wow not sure how that happened
I’ve recently subscribed to premium duo for a Spotify but am only receiving the free service .

[Billy-J]

Hey @Jason2070,

Thanks for the prompt reply! Did you start the Premium Duo plan, or were you invited to the plan? 

If you started the Premium Duo plan, can you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart device > log back in in the Spotify app and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!

[Jason2070]

It’s showing I have duo , also it shows that I was charged for duo on 01/09 how do I cancel it

[Billy-J]

Hey @Jason2070, 

Thanks for the info. So, you have Premium Duo, but you’re not able to use the Premium features in the app?

Also, you mentioned ‘how do I cancel’. Did you want to cancel your Premium Duo subscription? 

Keep me posted.