Premium family subscription wont keep

[Bellerjeau]

Plan

Family Premium

Country

 Usa

Device

 Samsung galaxy 7

Operating System

My Question or Issue

My wife has the family premium acct.  My acct is tied to it.  I recently got online to sync music and it lost my tie to the family acct.  Wife sent me the link again to join, did that, got my offline music back, two days later same thing.  How do I solve for this permanently?

[Billy-J]

Hey @Bellerjeau, welcome to the community.

Hope your doing great! 

Sorry to hear your having issues connecting to your Premium for family account, but no worries - I’ll be happy to help. 

Could you try to send the invitation to another email address if available?

Let me know how this goes 🙂

/B

[Bellerjeau]

I do, but this is not a proper solution for the issue I've indicated.. Please give me a phone number I can call, to speak with someone directly on this issue.

[Billy-J]

@Bellerjeau -

Thanks for the reply!

Sorry if that didn’t do the trick. 

To contact support, please fill out the online contact form. If, for whatever reason you would prefer not to, or you cannot use the form, support can also be reached on twitter by reaching out to @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page.
Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling.

To contact support: https://support.spotify.com/contact-spotify-support/

Contact SpotifyCares on twitter: https://twitter.com/spotifycares

Contact via Facebook: https://www.facebook.com/SpotifyCares/

Unfortunately, there is no phone support available at the moment, the methods I provided should get you help 🙂

Hope this helps!

/B