Premium not recognized on iphone5

[TRose06]

My phone had a software issue so they wiped all my information at the Apple Store and rebooted the phone. When I redownloaded the Spotify app and logged in the my premium account, it says I have a 7 day free trial and none of my saved music is there. Is everything gone? I'm still paying for premium.

[MattSuda]

Hey @TRose06

It sounds like you might have logged into the wrong Spotify account.

Check out these support articles:
https://support.spotify.com/article/i-pay-for-premium-why-am-i-on-free/

https://support.spotify.com/account_payment_help/solutions/do-i-have-an-additional-account/

Does that help?

[TRose06]

Would the username be anything other than an email address? It has always been attached to just one email.

[MattSuda · Accepted solution]

Usually you sign in with a username (not email address)

https://support.spotify.com/account_payment_help/solutions/do-i-have-an-additional-account/

[TRose06]

That worked. Thank you so much.

[MattSuda]

Glad to hear! You're welcome