Premium not working

[Zv2]

I subscribes and paid for premium individual but its not working. Its the second time i have wasted my money. I need my money back.

Plan

Free/Premium

Country

Device

(iPhone 13 )

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[OscarDC]

Hey @Zv2,

Thank you for reaching out to the Community.

Usually, this type of issue happens when you log in to a different account by mistake. We'd recommend logging out and back in following the steps in this article.

If the issue persists, it's possible that the Premium account has different credentials to log in to. In this case, we’d also recommend trying to log in with the methods mentioned in this article. 

If the account doesn't show the Premium subscription after this, as we cannot access users’ accounts from the Community, we'd recommend contacting our Customer support directly so they can check the payment, look for the account and help you further. 

Hope this helps. If anything else comes up, the Community will be here for you.

[#3]

And I want my premium I got it as a reward from bing

[JoelSánchez0808]

Estoy soy miembro de un paquete premium familiar y al momento de querer reproducir o descargar música más bien una aplicación me dice que o aparezco como si fuera el spoty gratuito y no me deja descargar música me pide que descargue un paquete de premium

[#5]

I am paying for a family plan but I’m still getting ads while listening to music

[Asgard3]

Had perfectly working premium and now it’s gone. I have tried to re add it but Indian prices. Where has it gone? Payment still coming out of account but currency in Indian currency and country is UK

Plan

Premium

Country

United Kingdom 

Device

(iPhone 14

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue