Premium payment page not loading

[winkandrea]

I have been trying to renew my family payment plan for the last month however, when I go to the payment page it never loads. I read other post with similar issues and tried the recommendations to fix the issue but none worked. I have already cleared the cache, tried a different network and tried different browsers and devices. I can provide a screenshot if it's necessary. 

Plan

Family Premium

Country

Costa Rica 

My Question or Issue

Can't pay for family plan since page never loads.

[OneByBoo · Accepted solution]

Hi there @winkandrea,

thanks for reaching out to the community !

I will take you up on your offer and ask for a screenshot.

Make sure to cover any sensitive info that may be on your shared picture.

I would also like to know when exactly does the issue appears - is it directly when you open the payments page or after you've entered their details?

In the meanwhile you can also try opening this link in an incognito window just to make sure you're using the right page.

Keep me posted 🙂

[winkandrea]

Thank you for your response, actually the issue has been fixed now. I used the link you provided and it worked. 

Thanks for the help! 😊

[OneByBoo]

Hi @winkandrea,

thanks for replying !

I'm glad to hear that the linked provided had helped solving the issue.

If it is indeed a solution to your issues, make sure to mark the comment as a solution for other users to be able to look it up easily when having the same issue.

Enjoy Spotify 🙂

[4qoujns1qco9uf7t1hc2]

Hey. I had an individual plan that I cancelled and now I am trying to follow the steps to avail the student premium plan by clicking the https://www.spotify.com/in-en/student/verification/ link but I can't access the form it says " Something went wrong. Try reloading the page". I've tried it from a different device, different browser and even incognito window but it still is the same. Please help I want to avail the student premium option. 

[Seagull2]

Hi when I try and load the spotify premium payment page it comes up with "something went wrong" I am trying to buy a student plan and it just doesn't load can you help me. Thanks.

[MihailY]

Hey @Seagull2,

Thanks for reaching out.

We've had some temporary issues with our Premium Student verification page. All should be back to normal now, so please try again and let us know if you need any further help.

Cheers,

[TopSkanka]

I am facing ssimilar issue and my payment page keeps loading regardless of premium packacge I choose to subscribe, it won't open to input your card for payment

.
I cannot add add any card in payment options too.

[Maria]

Hey there @TopSkanka,

Thanks for posting in this thread!

Could you check if the same thing happens when using an incognito window in your browser? If possible, we suggest trying from another device & network connection as well.

Make sure that your payment meet the requirements listed on this page too. Your bank/payment provider should also be able to check this from their end.

Shouldn't that do the trick, could you send us a screenshot or video showing how things look from your end? Just make sure it doesn't include any personal info.

Let us know how it goes.

[#10]

I am trying to change my payment method through the website (I am using a Windows laptop and accessing the website in Google Chrome and Microsoft Edge). However, the box where I can enter my card number is just loading. I tried closing and reopening Chrome, clearing cache, and using other browser but it is still the same thing.

Plan: Spotify Premium - Student

[coytoefisico]

Same problem here, tryed diffenrent browsers, incognito windows, nothing solved. 

[Jameseuuffjdj]

I’ve got an issue where I’m going from a normal account to a student account and when I put my bank details in I get a loading icon that doesn’t go I’ve tried clearing cache and wifi and all sorts but still getting it 

[Maria]

Hey there,

Thanks for posting in this thread!

@Jameseuuffjdj - just to confirm, have you tried all steps listed earlier in the thread?

Should the issue persist, it would be great if you could send us a screenshot showing how things look from your end. Just make sure it doesn't include any personal or sensitive info.

Let us know how you get on!