Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium user being served ads - how to stop permanently?

Premium user being served ads - how to stop permanently?

I am on a premium plan and Spotify clearly sells me on NOT being served ads as part of my premium plan.

 

I am constantly getting advertisements from Spotify in the form of "announcements" for album releases, Spotify original content, etc.

 

I have not opted in to pop up notifications or advertisements, and as far as I can tell, I am opted out of every possible advertisement setting.

 

Please advise how I can permanently stop these pop up messages.

Reply
1 Reply

Hi @Overview9382, thanks for writing.

 

Is it something that started recently or has it been like this since you've subscribed to the Premium plan?

 

Can you please make sure that the account you're using is on Premium by clicking on the link bellow?

 

https://www.spotify.com/account/overview/

 

Also, what are your devices?  

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts