Problem with subscription

[Rosenrotx]

Plan

Premium

Country

 Turkey

Device

LG G3 D855

Operating System

Android 9

My Question or Issue

 I paid for my monthly Premium payment in 24th Dec. 2018. It's been around ten days and Spotify started to say "Payment failed" when i open the app. It tries to renew my subscription but i did it like 10 days ago. Need help ASAP, thanks.

Spoiler

[OneByBoo]

Hey there @Rosenrotx!

Sorry to hear you're having this issue.

Please check out this payment troubleshooting help guide.

Follow the steps regarding your issue as they're the best way on figuring out a payment failure.

Let me know how you did=)

[Rosenrotx]

Didn't work, payment failed it says. But i did my payment 10 days ago and using spotify very well since then. 

[OneByBoo]

Hey there.
thanks for getting back with me.

Could you please mention the payment method you're using ?

[Rosenrotx]

MasterCard, i've been using my card since last year on Spotify and i have never experienced something like this. It's been only ten days. Card's name is Ininal, i dont think its card-related. Because i am using this card more than 1 year on Spotify.

[OneByBoo]

Hey there @Rosenrotx

and thanks for your patience !

Please try and process the payment through an incognito web page as it tends to do the trick.

Let me know how you did=)

[Rosenrotx]

I did try, it tries to charge me full premium price.

[OneByBoo]

Hey there @Rosenrotx!

Please read this Refund Policy article for further info on the issue, then contact support through this form for them to help setting the payment the right way.

Let me know how you did 😃