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Problema premium

Problema premium

Buenas noches en la aplicación despues de no abrirla en un rato me   salió un anuncio de una promoción de 3 meses por 139 y me agradó la propuesta y fui hacer el  pago en Oxxo descargue la forma de pago y fui a la tienda más cercana a realizar el pago pero es la hora en q no puedo hacer nada en mi Spotify no sé si está activa o no la verdad ya me desespero mucho 

 Ayuda por favor

Dejo mi correo es 

*snip*
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1 Reply

Hey @Spocck92, welcome to the Community!


We hope you don't mind if we reply in English. If you'd like help in Spanish, you can reach out to us via email.

 

It can take a few days for the payment to go through and for your Premium features to kick in. If you still don't have Premium, try returning to the store where the payment was made to ensure it was made successfully.

 

Hope that helps.

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