Signed up with wrong account, lost 3-month trial

[garrettlexie31]

Plan

Free/Premium

Country

USA

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I unwittingly signed up for the 3-month trial using the wrong account. I canceled it immediately and try to redeem the trial offer with the correct account only to be told I've already redeemed the offer. These are TWO DIFFERENT ACCOUNTS, why is there an issue? How can we resolve this?

[OneByBoo]

Hi there @garrettlexie31

thanks for reaching out !

The offers presented are for first time Spotify subscribers / new Premium subscribers.

The issue happened due to the fact it is allowed once per eligible user.

As you already redeemed, you're not eligible for the offer again.

However, please reach out to the support team through this "About Us" page and have them take a closer look for you.

Hope this helps.

Have a great day 🙂