Spotify Premium / Family doesn't work

[KaiRaphixx]

Hello,
my Spotify says that I am in free mode but I have a family subscription (yesterday everything worked) and also the website for my account says that it is in maintenance (see attachement).
Where can I receive official and direct support?
Cheers,
Kai

[KaiRaphixx]

Also if I want to subscribe new to premium it delivers this error (all fields are filled out with the correct data)

[mothergoblin]

Same problem here.

Payment of my spotify family shows on credit card on 27th of July and today all of our Premiums are showing Free-mode.

We all three users live in a same address.

I don't any error screens though. Just the Free treatment.

[osiristi]

Same issue here.