Spotify canseled my student premium without notice, and charged me full price 3 months in a row

[LZEDMITRIY]

Plan

Student/Premium

Country

Ukraine

Device

Phone, PC

Operating System

Android 13, Windows 10

My Question or Issue

Hello, I have always had a student subscription, but for the last 3 months for some reason I have had a regular subscription for $5, I have not received any emails about canceling my student subscription, I have not changed it. I demand either a refund or not to be debited for the next months. 

[kaworu_bloodpaw]

Hi @LZEDMITRIY

Users with the Premium Student Plan need to re-verify their enrollment every year, and can only use the plan for a max of 4 years. You should've gotten a re-verification email. I believe these are sent to your student email address, which you entered into SheerID when you enrolled in Premium Student.

Please read this article for more information.

To dispute payments, please contact Spotify Support directly.

[LZEDMITRIY · Accepted solution]

yeah,i knew that. Something hapened with letter, and I didn't receive it. But the support solved everything and helped