Spotify charged me twice this month?

[poseidon233]

Plan

Premium

Country

Turkey

My Question or Issue

I have Spotify Premium and i am using Papara Card. In Papara card we have a campaign that if we connect papara card to spotify for paying ,we get %50 refund but spotify charged me twice this month  1.october and today (30.october) so i cannot get refund from my card. Doesnt spotify charging me November 1 ? (Sorry for bad English)

[Billy-J]

Hey @poseidon233, thanks for reaching out to the Community!

Sorry to hear this. I'd recommend checking out this support article for more information snd the next steps to take.

Let me know if there's anything else I can help with!

[poseidon233]

I read this article but i dont upgrade my account to Duo or anything i am using same plan for months. Thanks for your help but didnt help me sorry ;*/ what can i do now?

[Billy-J]

Hey @poseidon233, 

Thanks for getting back to me. Yes, the whole article explains more info and the next steps. When you read further, it states if you need further help to get in touch with Customer Support.

Hope this helps! 

[poseidon233]

Thank you, i contact to Customer Services and my problem is resolved.

[Billy-J]

Hey @poseidon233, 

You're welcome. I'm happy to hear everything is good to go. If you need help in the future, you can always start a new topic and the Community will be happy to help.

Have a great day!