Spotify for Family expires every month!

[nonameisfree]

My spotify for Family subscription expires every month. I have provided bank details and expect automatic charge every month. Instead, without further notice, my account is always reset to a Free account. I have checked with my bank, there are sufficient funds available but no charges are made. Initially I thought this was a glitch, however, after subscribing again for the 3th month in a row I believe something is terribly wrong. It is really becoming a nuisance, having to subscribe each time followed by inviting my family members allover again. Can someone please look into this and provide a working solution?

[Jack]

Hey @nonameisfree,

Sorry to hear that this is happening to you each month.

Check out the steps under 'Trying to pay for an existing subscription' at this link - if you're still having issues after this, we'd recommend getting in contact with us directly, or by tweeting our support handle. We'll be able to help you out further with this and take a look under the hood.

Thanks!