Spotify premium duo es gratis 3 meses?

[Rodrigo19961]

Plan

Premium Duo

Country

Asuncion Paraguay 

Device

Samsung Galaxy A7 (2018) y Huawei P20

Operating System

Android

My Question or Issue

Hemos accedido al servicio de spotify premium duo con la condicion de que eran 3 meses gratis pero me han estado cobrando ya por 2 meses de uso, me podrian explicar si esto es correcto o cual es el motivo por el que me realizan el cobro? 

[OneByBoo]

Hi there @Rodrigo19961,

thanks for posting!

I hope you don't mind me replying in English.

Have you ever had any sort of a Premium account with Spotify prior to trying to claim the offer for Duo ?

Thanks for your cooperation 🙂

[Rodrigo19961]

Hello

No problem for your english!!

Yes, previously I had a premium account. That's the problem? 

Thank you for your answer!!

[OneByBoo · Accepted solution]

Hi @Rodrigo19961,

thanks for the update !

One of the conditions you have to meet in order to be eligible for the offer is being a brand new Spotify Premium user.

For further info on the subject please make sure to read this terms and conditions page of the 3 months offer.

Let me know if you have any further questions 🙂

[Rodrigo19961]

Thanks for your help!!!

[OneByBoo]

Hi @Rodrigo19961,

You're more than welcome.

Don't hesitate to reach out to the community anytime - it does magic for users.

Enjoy Spotify 🙂