Spotify saying "Your payment method and country don't match" even though they do/should

[claireschoenfeld]

Plan

Premium

Country

United States

Device

No specific device or OS, using Spotify on web and have tried multiple computers/browsers

My Question or Issue

I am trying to update my Spotify payment method as the card currently on my account is expiring soon. My account says I am located in the US, which is correct; however when I input my card it says "your payment method and country don't match." But they should match.

The card I am using is a new Discover credit card that I activated yesterday. This card was issued in the US and is registered with my address here. The error message doesn't say which country it thinks my card is registered in.

I have tried an incognito page with no luck. I need to use this card for payment and for budget tracking purposes I do not want to go through PayPal to pay.

I also can't figure out how to speak to a real person at Spotify support for assistance on this.

[Maxim]

Hey @claireschoenfeld,

Thanks for coming to the Community.

I recommend checking out the following support article about failed payments: https://support.spotify.com/article/failed-payment/.

You'll need make sure to turn on all settings needed in order for the payment to be processed. Your card issuer should be able to check these settings as well. 🙂

Additionally, you could try using a different internet connection while entering the card details. Please also make sure you're not using an VPN.

Let me know how it goes 🙂

[bwounded]

Plan

Premium

Country

Poland 

Device

Iphone 14 pro max

Operating System

Ios 18

My Issue

I paid for my premium , it took my money and i did not receive premium for some reason (it keeps saying that the country does not match with mine.) Hoping if it is possible to add premium to my account or get a refund (First option more preferable)