Spotify won't charge for my Student plan

[Ewae]

 

I have verified Student plan for three months now. And now, suddenly, Spotify doesn't want to charge for it. When I try to click on 'refresh payment method' (even though I don't have to, my card is fine), it gives me Screenshot #2. It says that I don't have my plan as Student. And then I go to change plan and it says I have studennt membership.

1. Why is it not working how it should?
2. How do I get it to work properly?

[Dian]

Hey @Ewae,

Thanks for posting in the Community.

On the first screenshot is your actual plan and on the second screenshot is a prompt to update to Premium Duo and to update your payment details

How to proceed with failed payments you can find on this page.

Make sure you're using an incognito window or a different device, while you're updating the payment method.

Keep us posted,

Cheers!