Start 3 month Premium

[DenM1ha]

Plan

Free. Want a Premium

Country

Ukraine

Device

Asus x75vc | Samsung Galaxy M31s
Operating System

Windows 10 | Android 10

My Question or Issue

Hi. I want to start premium but when I enter my card info I always get the message "Something went wrong. Please try again, or go to our support.". I've checked all the steps in the article https://support.spotify.com/ua/article/problems-paying-for-spotify-by-card/

The provider is Mastercard. Card is neither expired nor canceled. I have sufficient funds. The card issued in the same country. Enabled for online/foreign etc purchases (works with other services). Also tried on PC/mobile device and with WiFi/4G connections.

I would be grateful for your help.

[Billy-J · Accepted solution]

Hey @DenM1ha, thanks for reaching out to the Community!

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!