Stopping duo/family pop-ups

[CanJanosh9]

Plan

Premium

Country

United Kingdom

Device

Samsung Galaxy Note 20 Ultra / iPad Pro 12.9" (4th gen)

Operating System

Android 11 - One UI 3 / iPad OS 15.0.2

My Question or Issue

I have a premium account, only I use my account, so why does my app keep asking me if more than one person keeps using my account and if I wanted to get a duo/family account?

I already pay for my premium, so why do I keep getting these adverts if you will?

I understand that I use multiple devices, but I always use my phone as a controller and my iPad as a speaker

[MafeG]

Hi @CanJanosh9,

Thank you for posting on the Community. 

There's a way you can manage all notifications you receive on your account. 

Go to the app's Settings > Notifications, there you'll be able to toggle on/off the various types of notifications. You can find more info about this topic here. 

Let us know if you have any questions.

[nunoncastors]

Except that isn't true, is it? I've got premium, I've got notifications set to either email or disabled entirely and I still get in-app adverts for duo, a service I have zero interest in and something I've paid money to not hear about.

Now, we can pretend this isn't deliberate, and we can do the usual semantic dance where it'll be claimed that it isn't an advert because it's a notification or advisory or some shite, but ultimately what's the point? People pay to not see adverts, that's the selling point. If they're paying money and still seeing pop-ups, overlays, nag screens, etc, that are advertising an additional service (that costs more money, obviously) then that's an advert and not what people are paying to see.

So if spotify could just not, that'd be great.

[user-removed]

Unfortunately I have the same issue.

I live alone, and these plans are only valid for people living together based on the website.

It would be great to not get these messages on my phone, since the more expensive plans are not applicable for my needs, and I wouldn't be saving money either.

Now they are even worse, since they are blocking the entire app until we dismiss the message.

[annago]

same issue, and i'm so annoyed! i'm already paying for DUO, and still get these pop-ups on the regular! "it's time for everyone to have premium" - what do you even mean? i'm already paying you for your mediocre service!

[sgarro]

So im not the only One conpletely bothered by this stupid **bleep**ing duo. No i dont have anyone that i want to share my account can you guys please stop sending this same ad that i pay not to get every other month or do i have to switch to some other service? Thanks

[citriosis]

It's still going. Every day, often multiple times a day. Come on, now.