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Subscribed to Premium with wrong account

Subscribed to Premium with wrong account

Plan

Premium Duo

Country

Luxembourg 

Device

iPhone, Samsung

Operating System

iOS 10, Android

 

My Question or Issue

I was unknowingly still signed in with a family member's account instead of mine. I subscribed to Spotify Premium Duo.

 

1) can I transfer the subscription to my account?

2) i guess one option would be to cancel the subscription and then set up a new one with the right account. I subscribed yesterday, so haven't paid any fee yet. Will I need to pay any additional charges?

 

Thanks

Jon

Reply
1 Reply

Hi @JonDC8,

 

Welcome to the Community and thank you for posting!

 

At the moment, it's not possible to transfer a subscription between accounts, so the alternative would be canceling the subscription and setting it up again on your account.

 

However, take into account that there's a 12 month limit in which an account can be affiliated to another person's Duo/Family subscription. This means that if your family member's account has already belonged to a group plan in the last 12 months, there's a possibility they won't be able to join the plan you set up on your own account. 

 

You mention you haven't paid any fee, so we assume you signed up for a free trial. Keep in mind that the trial may not apply again to your account. 

 

Let us know if you have any questions.

MafeGModerator
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