The limit on download devices is not being lifted

[miyasan31]

When I try to download, I get the message "You have reached the device limit." Even if I sign out of all devices from the account settings screen, this does not improve the situation.

[Maxim]

Hey @miyasan31,

Thanks for coming to the Community.

I recommend maling sure that you've removed all Spotify offline music from the devices that you don't use, otherwise, they'll still count towards your offline device limit. 🙂

To remove offline music from a device, open the Spotify app > Settings > Storage > Remove all downloads.

Let me know how it goes!

[derekfrost]

Same issue, this does not work though

[miyasan31]

Thank you so much, I'm so glad you enjoyed the post!Glad to hear it!

Some devices have already been sold and cannot be operated on.

[Maxim · Accepted solution]

Hey @miyasan31,

Thanks for letting me know.

In that case, it's best to reach out to Support so that they can look into it 🙂

[miyasan31]

We were able to resolve the issue!