Tried Student discount but didn't verify school. They charged me and gave me nothing.

[NoahWebb]

I put my card information in for the student dicount and then moved on to the next step. I canceled after that but they still charged me. I do not have any premium features and have not been refunded. They also never notified me that they charged my account.

[Maxim · Accepted solution]

Hey @NoahWebb,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

[missdiorlove_]

I'm trying to get the student premium account but when I press the "next" button after filling out the form, it resets the school. What can I do to fix this? 

[MartinT]

Hey @missdiorlove_, 

Thanks for reaching out to the Community.

Sorry to hear you're having problems when trying to redeem your Student subscription. Have you tried clearing your browsers cached files? Its also worth mentioning to try using another browser.

If this doesn't help could you let us know if any errors pop up or marked content on the page itself.

Keep us posted.