Trying to pay for my family plan

[alext0122]

I am currently trying to pay for my premium family plan. When I enter my address and card information it says "Make sure you enter your billing address as it’s on your card statement." My address hasn't changed in the almost 1 year of having this account. I'm on day 2 of having this issue.

Plan

Premium Family

Country

United States

[Maxim]

Hey @alext0122 ,

Thanks for coming to the Community.

Can you try it in an incognito window, or with another browser? If your address contains dashes, you can also try removing them to see if that does the trick.

Additionally, you can try using a different payment method 🙂

Let me know how it goes.