UPI Autopay charged me but Spotify says payment failed

[psychelone]

Plan

Premium

Country

India

Device

Iqoo Neo 6

Operating System

Android 14

My Question or Issue

I set Autopay through Phonepe UPI since June, and it has been working fine but this month, I got charged as usual, but the premium plan didn't activate, and Spotify says payment failed. Please help me out with this

<Moderator edit>

[AlejaR · Accepted solution]

Hey there @psychelone,

Thanks for posting in the Community and welcome.

We've gone ahead and edited your post, since it contained sensitive info. Keep in mind this is a public space, so, to keep your data secure, we've deleted the screenshots you kindly sent us.

On another note, we'd suggest you contact our Customer Support team, so they can help you check your account thoroughly and offer some further insights. You can find out how to contact them here.

We hope you found this helpful. Let us know if you need anything else.