Unable to get premium on a new account.

[ValereMT]

Plan

Free

Country

Australia

Device

iPhone 12

My Question or Issue

I have deactivated my old Spotify account as I wanted to start over fresh without having old recommendations. I created a new account (current one to post this) and linked it to my apple. When I tried 2 separate credit cards linked to the same bank account and my paypal both transactions were rejected. I am aware there is an issue with using the same payment credentials between accounts. Thought it would reset when I deactivated my old account. How do I proceed to get help to sort out this issue and have may payment approved and continue with my premium subscription? Thank you.

[Maxim]

Hey @ValereMT ,

Thanks for reaching out.

Please let me know the exact error message that you're seeing when you attempt to upgrade to Premium 🙂

[ValereMT]

I mainly get this response.

The payment failed. Please try again, use a different payment card or a different payment method. Go to our support.

Sometimes I get the following.

The payment failed. Please try again later. 

[Maxim]

Hey @ValereMT ,

Thanks for letting me know.

Can you please try subscribing via this link opened in an incognito window?

Let me know how it goes 🙂