Unable to join family scbscription

[rajeeban]

Hi 

I am trying to join my wife's family subscription plan. However, everytime" I accept the invite and register I get the following error "undefined - Oops something went wrong, please try again." We both live in the same house and I entered the correct address but still the same error. 

[Luke]

Hey @rajeeban,

have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

Have a nice day!

LK608

[rajeeban]

@LK608 tried incognito tab, and still the same error: "3 - Oops something went wrong, please try again."

[Luke]

Hi again @rajeeban,

has you wife tried to cancel the invitation and resend it?

This is maybe worth a try.

[rajeeban]

yes she tried that 3 times. it was the same issue all the time. 

[rajeeban]

thanks for the help. i contacted spotifycare on twitter and they were able to resolve it. the address was not being recognized correctly on their system. 

[Luke]

No problem!:)