Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Want to Cancel Premium but forgot my username, password, and email

Want to Cancel Premium but forgot my username, password, and email

So I am trying to cancel my spotify premium for one of my accounts I made awhile back, however I cannot remember what email, username, or password I used to the account. I do not want to keep being charged monthly for an account that I cannot access. I can't contact spotify directly, but anyone have suggestions?

Reply
3 Replies

Hey @Jonah29Fran, thanks for reaching out to the Community!

First, could you try finding your account using this guide? You can also search for 'Spotify' in your email inboxes and once you do find an email you can reset the password here.

 

If you're not able to find the account - then for this particular case, I'd recommend getting in touch with Customer Support here using this form.

 

I hope this helps.

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I forgot my login details and cannot recover my account. I am unable to cancel the premium subscription. The only way to avoid paying for a service I am not using was to block the payment.
Will the premium subscription expire on its own if the payment is not processed?

Eu perdi o acesso a minha conta antiga, só que não consigo acessar e nem cancelar o premium, continuo sendo cobrada e queria cancelar

Suggested posts