We had Spotify Family and now its disappeared and says we are on a free trial

[benreynaud33]

How do we get it back? We've been debited, but it's like my husbands account (which was the main one) has just been created as a free acount, and now I am on a premium trail. How do we get our music back please???

[Daisy]

Hey @benreynaud33,

Glad to have you on the Community. No worries, we're here to help!

If you can't see your Premium features, check the following:

• Log out and back into your account
• Check the status of your subscription 
• Check the status of your payment
• Check that your Premium subscription isn’t on another account

We also recommend going through this page for more troubleshooting steps 🙂

Thanks! Let us know how you get on.