Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Wechsel von Premium auf Family

Wechsel von Premium auf Family

Hallo

ich hab vor ein paar Tagen von Premium auf das Family Abbo gewechselt.

Da ich schon die 10€ (über Paypal)für den Folge Monat bezahlt habe, wird es dann mit dem Family Paket verrechnet.

Da Family ja am 3. Oder so schon abbuchen will.

 

Reply
1 Reply

Hey @nqq7-gny_1tl, welcome to the Community!

We hope you don't mind if we reply in English. If you'd like help in German, you can reach out to us via email.

 

When changing from Premium to Premium for Family, your remaining Premium time gets converted into Premium for Family time.

 

This can bring your payment date forward, which explains your new renewal date.

 

Hope that helps 🙂

Suggested posts