Why am I not eligible for premium at 59/- for 3 months offer ?

[ñyx]

1. None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Maxim]

Hey @ñyx,

Thanks for coming to the Community.

Unfortunately, you haven't provided much detail, and I couldn't find the specific offer you mentioned. So, I'll share some general information about most offers.

Most Premium Individual offers are only available to users who have never had Premium before. If you've previously subscribed to any Premium plan, you're not eligible for the offer.

If you were charged, it might indicate you weren't eligible, which is understandably frustrating.

If you can share a screenshot or link to the offer, I'd be happy to review it and provide more specific information. 🙂

[31qyfacn2vmu27gzi6un]

Hi team, 

I hope this message finds you well

I have been using Spotify for 3 years with multiple subscriptions, and I'm a loyal user. I'm wondering why I'm not eligible for the 4-month offer for 59/- that is showing everywhere!

Plan

Premium

Country

India 

Device

iPhone 12)

Operating System

iOS 18

My Question or Issue

I want a 59₹ per month offer or I’ll switch to Apple Music 

[Maxim]

Hey @31qyfacn2vmu27gzi6un,

Thanks for reaching out.

As stated on https://spotify.com/premium, this offer is, unfortunately, only available to users who haven't tried Premium before.

I hope this clears things up! 🙂

[31n6xxgxmewxe3tljfq6]

Hi, i wanted to try the premium version of spotify so i decided to take the "Premium individual" for 3 months which cost 60 rupees. i have use upi for this payment and the amount 60 rupees have been deducted from the bank but the payment shows failed. Now the money is also deduced and not able to use premium. pls help me to solve the issue.

Plan

Free/Premium

Country

Device

(redmi note 12s)

Operating System

( Android)

My Question or Issue

Hi, i wanted to try the premium version of spotify so i decided to take the "Premium individual" for 3 months which cost 60 rupees. i have use upi for this payment and the amount 60 rupees have been deducted from the bank but the payment shows failed. Now the money is also deduced and not able to use premium. pls help me to solve the issue.