Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Wrong price of premium subscription

Wrong price of premium subscription

Plan

Premium

Country - Poland

 

Device

PC Windows

Operating System

Windows 10

 

My Question or Issue

 My question is, why I have to pay 29.99zł montly for subscription if it says that premium is for 19.99zł in Poland??

Reply
6 Replies

Hey @CzarnaMamba, and welcome to the community.

Hope you’re doing great!

 

Did you get an offer? What price do you usually pay? 

 

Let me know how this goes 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi,

 

I see that on spotify site there's a price 19.99/monthly though I see that my account was charged with 29.99zł and I'm wondering why, that's all

Hey again @CzarnaMamba.

 

Thanks for the info! Could you head over to your Receipts page and send me a screenshot of what charges you see? Please hide sensitive info when posting to the community.

 

Also, could you make sure the charge was actually from Spotify? 

 

Keep me posted! 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

spotify.png

Ok i fixed it

Hey again @CzarnaMamba.

I'm so glad to hear things are working again. If you need help with anything else, you can always start up a new thread and the community will be happy to help.

Have a nice day 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts