Yearly Premium cancel/change to Family Plan

[helluvapixel]

I recently paid for a year Premium. However, now family members want Spotify. How can I convert the account and recover the $99 year fee? I obviously do not want to pay $14.99 on top of the $99 I just spent.

[Aimee_T]

Hi @helluvapixel, welcome to the Spotify Community!

In this case, we recommend that you contact us here or through our official social media channels on Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.

Let us know how it goes and if you have any other questions.