Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 124910 Views
- 82 replies
- 10 likes
- 124910 Views
- 82 replies
- 10 likes
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Help categories
Account & Payment
Using Spotify
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 14911 Views
- 27 replies
- 2 likes
- 14911 Views
- 27 replies
- 2 likes
Solved!! Duo To Family plan, how does it work?
PlanDuo My Question or IssueI'm in the process of upgrading to Family plan from Duo, but i had a few questions of how it worked. I have a plan going for Duo already but don't know what will happen when i sign up for the Family plan. When signing up f...
- Plan Duo My Question or Issue I'm in the process of upgrading to Family plan from Duo, but i had a few questions of how it worked. I have a plan going for Duo already but don't kno...
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- Spotify Star
- 6422 Views
- 5 replies
- 1 likes
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DuoFamily Plan
- 6422 Views
- 5 replies
- 1 likes
Superuser Contribution Not able to Cancel Premium Paid individual subscription in order to activate Family Subscription
PlanPremium IndividualCountryIndiaDeviceiPhone 11, Microsoft Windows, AndroidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to switch to Family Plan, but when I try to change my existing plan to Family plan it thro...
- Plan Premium Individual Country India Device iPhone 11, Microsoft Windows, Android Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I want to switch...
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- Spotify Legend
- 415 Views
- 3 replies
- 0 likes
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Family PlanSubscription Termination
- 415 Views
- 3 replies
- 0 likes
Family Plan does not work on separate devices/speakers
PlanPremium/Family PlanCountryUSDeviceDesktop PC, Amazon Echo, iPhone, iPad, Samsung Note 9)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a Premium Plan, and my daughters and wife have free accounts. Several times...
- Plan Premium/Family Plan Country US Device Desktop PC, Amazon Echo, iPhone, iPad, Samsung Note 9) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I...
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- Visitor
- 1731 Views
- 7 replies
- 0 likes
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Family Plan
- 1731 Views
- 7 replies
- 0 likes
Switching from yearly subscription to family plan
Hello,I have a yearly subscription that has about 9 months remaining. However, my family recently got the family subscription (as it became available in our country).I would like to know if there's a way I can upgrade to our family's joint plan witho...
- Hello, I have a yearly subscription that has about 9 months remaining. However, my family recently got the family subscription (as it became available in our country). I would like to know if there...
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- Spotify Star
- 445 Views
- 1 replies
- 0 likes
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Family PlanPremiumPremium for Family
- 445 Views
- 1 replies
- 0 likes
Family Plan
PlanFamily Plan PremiumCountryMetro Manila, PhilippinesDevice(Android Phone, Apple and Laptop)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy does the family plan don't allow family members that does not live in the sp...
- Plan Family Plan Premium Country Metro Manila, Philippines Device (Android Phone, Apple and Laptop) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
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- Roadie
- 448 Views
- 1 replies
- 0 likes
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Family Plan
- 448 Views
- 1 replies
- 0 likes
Solved!! Can I Switch to Family Premium and Keep Hulu?
PlanPremiumCountryU.S.A.My Question or IssueCurrently I have spotify premium with hulu but am thinking about switching over to family plan to cut pricing down. Is there anyway to switch to family plan and keep hulu or is it just not possible?
- Plan Premium Country U.S.A. My Question or Issue Currently I have spotify premium with hulu but am thinking about switching over to family plan to cut pricing down. Is there anyway to switch to ...
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- Roadie
- 17090 Views
- 1 replies
- 0 likes
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Family HuluFamily PlanHuluHulu FamilyPremiumSwitch
- 17090 Views
- 1 replies
- 0 likes
Superuser Contribution Changing country with payement information does not work. UK to Luxembourg
I moved to luxembourg back to my Famillyhome. I want to set up a family spotify, but I assume I will need to change my country (currently set to UK). This does not work I changed my payement information to a Luxembourgish card by clicking on the "Cha...
- I moved to luxembourg back to my Famillyhome. I want to set up a family spotify, but I assume I will need to change my country (currently set to UK). This does not work I changed my payement inform...
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- Casual Listener
- 1828 Views
- 6 replies
- 1 likes
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countryFamily PlanLuxembougPayementuk
- 1828 Views
- 6 replies
- 1 likes
Google home promo says I am not qualified
PlanFamily PremiumCanada DeviceTried on my Microsoft PC and my MacBookOperating System(iOS 10/Windows 10) I have had premium for a while (outside of the free promo period). I attempted to get the Google Home, I was put on the waitlist. I received the...
- Plan Family Premium Canada Device Tried on my Microsoft PC and my MacBook Operating System (iOS 10/Windows 10) I have had premium for a while (outside of the free promo period)...
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- Spotify Star
- 475 Views
- 1 replies
- 0 likes
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Family PlanGoogle Homepromo
- 475 Views
- 1 replies
- 0 likes
Cannot access family plan invites/menu
PlanPremium Family Plan CountryCADevice(Samsung Galaxy Operating System(Android Oreo) My Question or IssueCannot access my family plan menu to add or manage. Says i have a family plan subscription yet still cannot access. Its frustrating. How can i g...
- Plan Premium Family Plan Country CA Device (Samsung Galaxy 😎 Operating System (Android Oreo) My Question or Issue Cannot access my family plan menu to add or mana...
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- Roadie
- 414 Views
- 3 replies
- 0 likes
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Family Plan
- 414 Views
- 3 replies
- 0 likes
Solved!! Member of Family Account to Owner of a new Family Account?
PlanPremiumCountry Germany My Question I am about to quit my current family and start a new one. Therefore I want to quit the current subscription as a member of a family account and create a new family account to become its owner and be able to invi...
- Plan Premium Country Germany My Question I am about to quit my current family and start a new one. Therefore I want to quit the current subscription as a...
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- Spotify Star
- 813 Views
- 3 replies
- 0 likes
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AccountFamily Plan
- 813 Views
- 3 replies
- 0 likes
Switching to Family Plan
I'm currently on the premium plan and want to switch to the family plan. However, I just paid for this month's premium plan on the 25. Will I just pay the difference between the two plans or do I have to pay the full $14.99 and not receive a partial ...
- I'm currently on the premium plan and want to switch to the family plan. However, I just paid for this month's premium plan on the 25. Will I just pay the difference between the two plans or ...
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- Roadie
- 402 Views
- 1 replies
- 1 likes
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Family PlanPremium
- 402 Views
- 1 replies
- 1 likes
Payment failure [3 cards tried]
PlanPremium Family (now free 'cause canceled)CountryLithuaniaDeviceDesktopOperating SystemWin10 My Question or IssueMaking it short as it didn't save\post my previous post - Using the family plan for 6 people- Was paying within last year with the sam...
- Plan Premium Family (now free 'cause canceled) Country Lithuania Device Desktop Operating System Win10 My Question or Issue Making it short as it didn't save\post my previous post &...
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- Spotify Star
- 800 Views
- 7 replies
- 1 likes
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Family PlanPayment ProblemsPremium
- 800 Views
- 7 replies
- 1 likes
Family plan in Egypt
Plan PremiumCountry EgyptDevice(iPhone XS)Operating System(iOS 12) My Question or Issue Hello,After the amaing news of spotify being available in Egypt, I cannot change my premium account to family plan so that my family can get benefited from the di...
- Plan Premium Country Egypt Device (iPhone XS) Operating System (iOS 12) My Question or Issue Hello, After the amaing news of spotify being available in Egyp...
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- Spotify Star
- 817 Views
- 1 replies
- 5 likes
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Family Plan
- 817 Views
- 1 replies
- 5 likes
My family members have a free trail but i want to add them to a family plan. How does that affect pa
My family members have a free trail but I want to add them to a family plan (as my free trail is about to end). How does that affect payments etc?Been round the houses to try and get an answer to this, why not have a customer service tab or something...
- My family members have a free trail but I want to add them to a family plan (as my free trail is about to end). How does that affect payments etc? Been round the houses to try and get an answer to t...
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- Community Legend
- 682 Views
- 5 replies
- 0 likes
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Family PlanFree Trails
- 682 Views
- 5 replies
- 0 likes
Superuser Contribution Would it be switched to family plan from redeem code premium?
PlanPremiumCountry USDevice(iPhone 6s, Macbook Pro late 2016) My Question or IssueI'm currently using a redeemed premium account on US spotify. Would I be able to switch to a family plan for a few months with my family as the plan owner and then swit...
- Plan Premium Country US Device (iPhone 6s, Macbook Pro late 2016) My Question or Issue I'm currently using a redeemed premium account on US spotify. Would I be able to sw...
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- Roadie
- 376 Views
- 1 replies
- 0 likes
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Family PlanPremiumredeemSubscription
- 376 Views
- 1 replies
- 0 likes
Solved!! Annual Premium Already Paid For, Wanting To Go To Family Plan
I paid for my annual Premium account a couple months ago. I'm now thinking about getting the family plan.A couple questions associated with this.1) Can I pay the difference in one lump sum (like the Annual Premium account)?2) If that's not an option ...
- I paid for my annual Premium account a couple months ago. I'm now thinking about getting the family plan. A couple questions associated with this. 1) Can I pay the difference in one lump su...
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- Spotify Star
- 1587 Views
- 5 replies
- 0 likes
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Family PlanPaymentspremium plan
- 1587 Views
- 5 replies
- 0 likes
Superuser Contribution Countries with family plan
I recently moved from the US to Spain, however, I started a family plan with PayPal linked to the united states and my son has his account set to Spain and he can't change it and now he isn't able to join my family plan. HELP!!
- I recently moved from the US to Spain, however, I started a family plan with PayPal linked to the united states and my son has his account set to Spain and he can't change it and now he isn't&nb...
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- Roadie
- 390 Views
- 1 replies
- 0 likes
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Family PlanUS
- 390 Views
- 1 replies
- 0 likes
Superuser Contribution Kicked off family sharing
I just moved and got on my sister-in-law's family account but when asked to confirm the Postal code I wasn't sure of it and google maps gave me an incorrect postal code and it kicked me off of the family plan, is there any way I can get back onto the...
- I just moved and got on my sister-in-law's family account but when asked to confirm the Postal code I wasn't sure of it and google maps gave me an incorrect postal code and it kicked me off of the fa...
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- Casual Listener
- 543 Views
- 2 replies
- 0 likes
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Family PlanHelp
- 543 Views
- 2 replies
- 0 likes
Superuser Contribution Yearly Premium cancel/change to Family Plan
I recently paid for a year Premium. However, now family members want Spotify. How can I convert the account and recover the $99 year fee? I obviously do not want to pay $14.99 on top of the $99 I just spent.
- I recently paid for a year Premium. However, now family members want Spotify. How can I convert the account and recover the $99 year fee? I obviously do not want to pay $14.99 on top of the $99 I jus...
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- Roadie
- 567 Views
- 1 replies
- 0 likes
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Family Planyear
- 567 Views
- 1 replies
- 0 likes
Need a response - Family Premium problem
I have posted twice already with no response to my problem. After starting the Family Premium plan, my family members are not all able to use it, even after accepting the invitation. It is still showing that they are in the FREE subscription. I was b...
- I have posted twice already with no response to my problem. After starting the Family Premium plan, my family members are not all able to use it, even after accepting the invitation. It is still show...
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- Roadie
- 419 Views
- 1 replies
- 0 likes
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contactFamily PlanHelpPremiumresponse neededSubscription
- 419 Views
- 1 replies
- 0 likes