You are not covered by this plan.

[9065]

I'm using Spotify Japan. I'm currently signing up for a new account and having a free trial for 3 months. But when I'm trying to pay for the family plan, I can't proceed to the next step with the phrase 申し訳ありません。お客様はこのプランの対象ではありません。Premiumにアップグレードする方法は他にもあります。(I'm sorry.You are not covered by this plan.There are other ways to upgrade to Premium.) The same goes for the duo plan. Only the student plan can proceed next, but I'm not a student, so I can't buy that plan. How can I work this out?

[Maxim]

Hey there,

Thanks for reaching out.

Before you can change plans, you might have to cancel your subscription first: https://support.spotify.com/article/cancel-premium/.

Give that a try and let me know if it works! 🙂