Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your payment method and country don't match. In reality it does. It's clearly a bug.

Your payment method and country don't match. In reality it does. It's clearly a bug.

Your payment method and country don't match. In reality, it does. It's clearly a bug.

Plan

Premium Duo

Country

 

Device

Desktop

Operating System

Windows

 

My Question or Issue

I've checked my country in the profile and the country of the card I'd like to start using. It's a perfect match. Why Spotify keeps saying that it is not? 

 

Reply
4 Replies

Hey @edoronin ,

 

Thanks for reaching out.

 

In such case, it's best to reach out to your bank/card issuer for double-checking where the card has been issued 🙂

 

Let me know how it goes!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi Maxim, 
Bank claims this card is issued in the country that I have in my profile. 
And I have no reason not to believe them. I can see the country when I'm trying to check it myself here: https://binlist.net/
The first digits on the card are 4627 05.  It's a match with my country in my account. 

Hey @edoronin,

 

Thanks for letting me know.

 

In this case, I recommend reaching out to Support so that they can take a closer look at your account: https://www.spotify.com/about-us/contact/ 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Oh! There is a way to contact them. I didn't know and failed to find it.

Thanks a lot, Maxim!

Suggested posts