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Subscriptions

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 31psn77u5kojzop2c2fc
  • Visitor
  • 135614 Views
  • 96 replies
  • 11 likes
  • 135614 Views
  • 96 replies
  • 11 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16221 Views
  • 27 replies
  • 4 likes
  • 16221 Views
  • 27 replies
  • 4 likes

Superuser Contribution Double payment of subscription fee

Since September 2016 I have linked my Spotify and Xs4all profile, which entitled me to an all inclusive Premium Spotify subscription. Nevertheless Spotify has charged me EUR 9,99 per month ever since, which effectively made me pay twice for one accou...

  • Newbie
  • Since September 2016 I have linked my Spotify and Xs4all profile, which entitled me to an all inclusive Premium Spotify subscription. Nevertheless Spotify has charged me EUR 9,99 per month ever since...
  • MonicaM_Bogota
  • Roadie
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Solved!! Can't get premium

I applied for seven days premium free and it continued being free account after restart the app. I paid 0,99 for three months and it continue being free account and now the option of the offer disappeared and it's 5,99 for a month, but the mine conti...

  • Casual Listener
  • I applied for seven days premium free and it continued being free account after restart the app. I paid 0,99 for three months and it continue being free account and now the option of the offer disapp...
  • OptimuzKrice
  • Roadie
  • 830 Views
  • 3 replies
  • 0 likes
  • 830 Views
  • 3 replies
  • 0 likes

Premium Payment

I've done all the troubleshooting , closed two accounts I made prior to the one I use now with Student Premium. My bank has confirmed to premium payments have went through and I still am not able to use premium. logged off , logged back in , logged o...

  • Casual Listener
  • I've done all the troubleshooting , closed two accounts I made prior to the one I use now with Student Premium. My bank has confirmed to premium payments have went through and I still am not able to ...
  • Jacob
  • Community Legend
  • 435 Views
  • 3 replies
  • 0 likes
  • 435 Views
  • 3 replies
  • 0 likes

Re: Double Charged

I want to CANCELL THIS BULL**bleep** TODAY (ASAP) YOU CHARGED MY CARD ON THE 5/3 9.99 AND 5/18 14.99 PUT MY MONEY BACK AND CANCEL THE FAKE # 0N BANK STATEMENT FOR YOU IS SPOTIFY USA 646-837-5380. I WILL HAPPLY GO BACK TO LOCAL STATIONS HONEST COMPANI...

  • Newbie
  • I want to CANCELL THIS BULL**bleep** TODAY (ASAP) YOU CHARGED MY CARD ON THE 5/3 9.99 AND 5/18 14.99 PUT MY MONEY BACK AND CANCEL THE FAKE # 0N BANK STATEMENT FOR YOU IS SPOTIFY USA 646-837-5380. I W...
  • 341 Views
  • 0 replies
  • 0 likes
  • 341 Views
  • 0 replies
  • 0 likes

Premium to Free

My Spotify account was under premium family up till even yesterday and suddenly today it's free? What happened Spotify how do I fix this

  • Casual Listener
  • My Spotify account was under premium family up till even yesterday and suddenly today it's free? What happened Spotify how do I fix this
  • Mandy2707
  • Casual Listener
  • 886 Views
  • 8 replies
  • 0 likes
  • 886 Views
  • 8 replies
  • 0 likes

getting my premium back

i had a spotify premium account, which was connected to my facebook account and was paid for by my dad. he cancelled the subscription without telling me and now i can't connect to it. i'd like to pay for it on my own, but i want my spotify account th...

  • Newbie
  • i had a spotify premium account, which was connected to my facebook account and was paid for by my dad. he cancelled the subscription without telling me and now i can't connect to it. i'd like to pay...
  • 333 Views
  • 0 replies
  • 0 likes
  • 333 Views
  • 0 replies
  • 0 likes

Premium membership va rogers

So I dident realize I was offered a free membership as part of my cell phone package and have been paying for Premium for the last few months. Is there any way I can be reimbursed for those months

  • Newbie
  • So I dident realize I was offered a free membership as part of my cell phone package and have been paying for Premium for the last few months. Is there any way I can be reimbursed for those months
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Family plan is not working

I'm a premium user, and I changed to family. I already sent an invitation to my roomie, typed his email, but he is not receiving any messages from spotify. How can I solve this issue?

  • Newbie
  • I'm a premium user, and I changed to family. I already sent an invitation to my roomie, typed his email, but he is not receiving any messages from spotify. How can I solve this issue? 
  • LEXILAW
  • Newbie
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Charged $10 for 1 month, instead of $0.99 for 3 months

Hi there,I finally decided to try out Spotify but ended up not getting the correct deal when I checked out, for some reason. I wanted to get the $0.99 for 3 months deal, but when I checked my credit card statement it now says I was charged for $0.99,...

  • Casual Listener
  • Hi there, I finally decided to try out Spotify but ended up not getting the correct deal when I checked out, for some reason. I wanted to get the $0.99 for 3 months deal, but when I checked my credi...
  • OrionsNebula3
  • Casual Listener
  • 712 Views
  • 1 replies
  • 0 likes
  • 712 Views
  • 1 replies
  • 0 likes

Search not working.

The search music isn't working it's saying I'm not connected to the internet but I am. Everything else works I can play music from daily mixes but I can't search for different music.Also. My weekly mix used to be awesome. But in the last week it suck...

  • Newbie
  • The search music isn't working it's saying I'm not connected to the internet but I am. Everything else works I can play music from daily mixes but I can't search for different music. Also. My week...
  • detective889
  • Roadie
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes

Solved!! Help!! Premium to Family Plan

My wife and I have individual premium accounts. We want to move to a family plan, but im afraid that we will lose our playlists and preferences. Is that possible? Or nothing change? Thanks a lot Gaston (Argentina)

  • Newbie
  • My wife and I have individual premium accounts. We want to move to a family plan, but im afraid that we will lose our playlists and preferences. Is that possible? Or nothing change?   Thanks a...
  • Maxim
  • Spotify Star
  • 1003 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Help
    Premium
  • 1003 Views
  • 1 replies
  • 0 likes

Solved!! I have Premium but when I try to update card info it says Student

I'm currently trying to switch my payment info from one credit card to another. I used to have a Student account, but that expired when I got out of college and now I pay the Premium price. My account says I'm subscribed to the $9.99/month premium, b...

  • Newbie
  • I'm currently trying to switch my payment info from one credit card to another. I used to have a Student account, but that expired when I got out of college and now I pay the Premium price. My accoun...
  • Maxim
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Como solucionar problema de pago de Spotify

no puedo realizar mi pago en oxxo, desde el dia martes trate de realizarlo pero me dice que el metodo de pago no es el correcto me podrian decir por que ya que e intentado realizarlo y no puedo desde ayer estoy pidiendo ayuda y no me la dan

  • Casual Listener
  • no puedo realizar mi pago en oxxo, desde el dia martes trate de realizarlo pero me dice que el metodo de pago no es el correcto me podrian decir por que ya que e intentado realizarlo y no puedo desde...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

problemas con suscripcion

hola trato de realizar mi pago por medio de oxxo pero cuando le doy continuar me aparece una pagina que dice que el metodo de pago no es correcto, se me hace raro por que yo hago mis pagos de premium por ese medio me podrian decir que sucede

  • Casual Listener
  • hola trato de realizar mi pago por medio de oxxo pero cuando le doy continuar me aparece una pagina que dice que el metodo de pago no es correcto, se me hace raro por que yo hago mis pagos de premium...
  • Mafer2790
  • Casual Listener
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Not able to get Premium deal - no idea why

I received an e-mail about the Premium offer of 3 months for $0.99. I attempted to get this offer but received a message saying I cannot because I have taken a similar offer.The problem is I never have taken any Spotify offers.I've only ever used fre...

  • Newbie
  • I received an e-mail about the Premium offer of 3 months for $0.99. I attempted to get this offer but received a message saying I cannot because I have taken a similar offer. The problem is I never ...
  • Maxim
  • Spotify Star
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Solved!! 3 months for 0.99c

Hi, Just wondering, if i pay for 3 months am I obliged and made to keep paying for premium at a full cost or can I cancel payment and only pay for 3 months of premium. Thanks, Ben

  • Gig Goer
  • Hi,   Just wondering, if i pay for 3 months am I obliged and made to keep paying for premium at a full cost or can I cancel payment and only pay for 3 months of premium.   Thanks, Ben
  • Maxim
  • Spotify Star
  • 862 Views
  • 1 replies
  • 0 likes
  • 862 Views
  • 1 replies
  • 0 likes

3 months for 0,99 €

I have a problem with the offer over 3 months for 0,99 € per month. I bought it today over the KLARNA bill (method of payment).Is this a mistake? normally i should pay onle 0,99€ for the next 3 months?so is this correct on the bill? but on my account...

  • Newbie
  • I have a problem with the offer over 3 months for 0,99 € per month. I bought it today over the KLARNA bill (method of payment). Is this a mistake? normally i should pay onle 0,99€ for the next 3 mon...
  • 364 Views
  • 0 replies
  • 0 likes
  • 364 Views
  • 0 replies
  • 0 likes

Solved!! Paid for spotify student Premium but I wasn't logged in or on the program but still got charged.

I recently just saw there was student discount for premium so i decieded to do some research on it. But silly me realised I wasn't logged in or on the program when I made my payment. I was just on my browser and it put the payment thought with no fur...

  • Newbie
  • I recently just saw there was student discount for premium so i decieded to do some research on it. But silly me realised I wasn't logged in or on the program when I made my payment. I was just on my...
  • carl_harris
  • Roadie
  • 849 Views
  • 1 replies
  • 0 likes
  • 849 Views
  • 1 replies
  • 0 likes