Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 125006 Views
- 82 replies
- 10 likes
- 125006 Views
- 82 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 14916 Views
- 27 replies
- 2 likes
- 14916 Views
- 27 replies
- 2 likes
Superuser Contribution Not able to change plan in India
PlanCurrent plan is premium 199/monthCountryIndiaDeviceOnePlus 8TOperating SystemAndroid 11 My Question or IssueI had the monthly subscription of 199/month in India. Now based on the new RBI guidelines, banks have stopped recurring payments. So I tho...
- Plan Current plan is premium 199/month Country India Device OnePlus 8T Operating System Android 11 My Question or Issue I had the monthly subscription of 199/month in India. ...
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- Spotify Legend
- 1013 Views
- 3 replies
- 0 likes
- 1013 Views
- 3 replies
- 0 likes
Superuser Contribution Payment
PlanPremiumCountryRussiaHi, I haven't used this account for a long time and I didn't even know that my card was tied to it. It turned out that for a long time, a subscription for two accounts has been paid from my card, although I have been using a n...
- Plan Premium Country Russia Hi, I haven't used this account for a long time and I didn't even know that my card was tied to it. It turned out that for a long time, a subscription for tw...
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- Moderator
- 324 Views
- 1 replies
- 0 likes
- 324 Views
- 1 replies
- 0 likes
Will a spotify premium gift card purchased in the USA work for Germany?
Hello I live on the USA & have a penpal from Germany whom I became very close with. I want to buy her a month subscription for spotify. Will the code from a spotify gift card I buy in the USA work for her? If no how can I get her a Germany spotify pr...
- Hello I live on the USA & have a penpal from Germany whom I became very close with. I want to buy her a month subscription for spotify. Will the code from a spotify gift card I buy in the USA wor...
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- Spotify Star
- 581 Views
- 1 replies
- 0 likes
- 581 Views
- 1 replies
- 0 likes
Superuser Contribution Cant redeem google mini
PlanPremiumCountryCanadaDevicesamsung S8Operating SystemAndroid My Question or IssueI got the email regarding redeeming my google mini but every time i click the link i get redirected to a page to change my substription to the family package. I have ...
- Plan Premium Country Canada Device samsung S8 Operating System Android My Question or Issue I got the email regarding redeeming my google mini but every time i click the link i get red...
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- Spotify Legend
- 380 Views
- 3 replies
- 0 likes
- 380 Views
- 3 replies
- 0 likes
Solved!! After changing payment method my account was downgraded from family to single
Hey everyone as subject says I had to change my payment method due to getting a new card and my plan got downgraded if I change it back to family can the users who already made an account with me get back into their accounts as well? Or will they hav...
- Hey everyone as subject says I had to change my payment method due to getting a new card and my plan got downgraded if I change it back to family can the users who already made an account with me get...
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- Spotify Star
- 755 Views
- 3 replies
- 0 likes
- 755 Views
- 3 replies
- 0 likes
Superuser Contribution "Payment Failed" With No Solution?
PlanFree/Premium (trying to get premium)Country USADevice(iPhone 8, PC)Operating System(iOS 10, Windows 10,etc.) My Question or Issue Hi. I've been trying to get the deal for Spotify Premium for $0.99, and it always says, "Payment failed. Try again, ...
- Plan Free/Premium (trying to get premium) Country USA Device (iPhone 8, PC) Operating System (iOS 10, Windows 10,etc.) My Question or Issue Hi. I've been trying to get th...
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- Moderator
- 564 Views
- 3 replies
- 1 likes
- 564 Views
- 3 replies
- 1 likes
Solved!! Went throught the full cancellation process, still charged this month.
I cancelled my premium account last month, clicked all 4 continue to cancel boxes, got to the "goodbye" playlist... and still was billed again this month and had to cancel again. I want a refund for this month's charges.
- I cancelled my premium account last month, clicked all 4 continue to cancel boxes, got to the "goodbye" playlist... and still was billed again this month and had to cancel again. I wan...
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- Spotify Star
- 459 Views
- 1 replies
- 0 likes
- 459 Views
- 1 replies
- 0 likes
And again, prices in Kazakhstan.
Dear Spotify.I know that this issue has been raised, but it has not been resolved. We, the CIS countries, are waiting for the localization of subscription prices as it was done with Russia. Thanks for your service. I hoped you'd come around.
- Dear Spotify. I know that this issue has been raised, but it has not been resolved. We, the CIS countries, are waiting for the localization of subscription prices as it was done with Russia. ...
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- Spotify Star
- 362 Views
- 1 replies
- 0 likes
- 362 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Can't get Premium
PlanFree/PremiumCountryCzech RepublicDevice(iPhone SE 2020)Operating System(iOS 14) My Question or IssueHello My name is Yurii and I really want to get premium with Spotify but there are some issues. All things go right until the moment when I pay fo...
- Plan Free/Premium Country Czech Republic Device (iPhone SE 2020) Operating System (iOS 14) My Question or Issue Hello My name is Yurii and I really want to get premium with Spotify b...
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- Spotify Legend
- 660 Views
- 1 replies
- 0 likes
- 660 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Not able to subscibe at original price when the plan is on discount.
PlanAnnual PremiumCountryIndia Currently, there is a discount on annual subscriptions in India. (Till 4th November 2021).Since I am not eligible for that discount, I want to buy it at the original price.But the site is not allowing to do so.When I tr...
- Plan Annual Premium Country India Currently, there is a discount on annual subscriptions in India. (Till 4th November 2021). Since I am not eligible for that discount, I want to buy it a...
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- Moderator
- 746 Views
- 3 replies
- 0 likes
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annual subsciptionindia
- 746 Views
- 3 replies
- 0 likes
Superuser Contribution Ads on my premium account
PlanPremiumFinland DeviceiPad Pro Operating System14.7.1 I’m listening to a podcast and suddenly I get an ad. NOT AN EMBEDDED AD BY THE PODCASTER. So please do not tell me that Joe Rogan Experience podcast is interrupting in the middle of a sentences...
- Plan Premium Finland Device iPad Pro Operating System 14.7.1 I’m listening to a podcast and suddenly I get an ad. NOT AN EMBEDDED AD BY THE PODCASTER. So please do not te...
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- Roadie
- 1150 Views
- 6 replies
- 1 likes
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Premium advertisements podcast
- 1150 Views
- 6 replies
- 1 likes
Superuser Contribution No puedo canjear mi tarjeta de regalo
Compre una tarjeta de regalo en Oxxo y al tratar de canjearla me sale que ocurrió un problema después regrese a decirle a los cajeros que si la habían activado y dijeron que si pero sigo si poderla canjearPlanFree/PremiumCountry Device(iPhone 8, Sams...
- Compre una tarjeta de regalo en Oxxo y al tratar de canjearla me sale que ocurrió un problema después regrese a decirle a los cajeros que si la habían activado y dijeron que si pero sigo si poderla c...
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- Spotify Legend
- 19649 Views
- 21 replies
- 16 likes
- 19649 Views
- 21 replies
- 16 likes
Superuser Contribution Unable to process payment
I have (had) a family plan, today we got an email saying "we couldn't process your payment". I am paying via credit card. The credit card is still valid. I tried to re-enter the credit card details but just get an error message saying "failed to proc...
- I have (had) a family plan, today we got an email saying "we couldn't process your payment". I am paying via credit card. The credit card is still valid. I tried to re-enter the credit card det...
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- Spotify Legend
- 1837 Views
- 4 replies
- 0 likes
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payment error
- 1837 Views
- 4 replies
- 0 likes
Listening at work
I work at a hospital in a procedure/surgical area. I was wondering if it is okay for me to use my account to listen on a small portable speaker in our procedure room where there might be three or four other people also listening. I am not supplying m...
- I work at a hospital in a procedure/surgical area. I was wondering if it is okay for me to use my account to listen on a small portable speaker in our procedure room where there might be three or fou...
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- Spotify Star
- 491 Views
- 3 replies
- 0 likes
- 491 Views
- 3 replies
- 0 likes
Changing Plan from Premium Mini to Premium failed
PlanPremium CountryIndia My Question or IssueBecause of the payment issue in India, I had to switch to Premium Mini. I have now prepaid for 6 months of Premium, but my Premium Mini plan got extended to 6 months instead of the Premium plan I paid for....
- Plan Premium Country India My Question or Issue Because of the payment issue in India, I had to switch to Premium Mini. I have now prepaid for 6 months of Premium, but my Premium...
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- Roadie
- 358 Views
- 1 replies
- 0 likes
- 358 Views
- 1 replies
- 0 likes
Gift Card Invalid PIN
PlanNew account/Gift CardCountryUSADevice Operating System My Question or IssueRecieved a Spotify Gift Card for my birthday. Created a new account and getting "Unfortunately this Premium code does not seem to be valid. Try again or contact customer s...
- Plan New account/Gift Card Country USA Device Operating System My Question or Issue Recieved a Spotify Gift Card for my birthday. Created a new account and gettin...
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- Spotify Star
- 596 Views
- 3 replies
- 2 likes
- 596 Views
- 3 replies
- 2 likes
Cant use the student discount even when i am verified?
My Question or IssueSo I have been using the student discount for months and suddenly one day the payment policy or something changed and now I don't have a premium account.I am stuck in a loop where everytime I go to pay for my subscription it asks ...
- My Question or Issue So I have been using the student discount for months and suddenly one day the payment policy or something changed and now I don't have a premium account. I am stuck in ...
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- Roadie
- 403 Views
- 1 replies
- 0 likes
- 403 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution TikTok promotion code for Premium trial not received
PlanFreeCountryUKDeviceSamsung S20 FEOperating SystemAndroid 11 My Question or IssueI would like to join the 4 month Premium trial that is being promoted on TikTok please. The problem is that you require a code that should have been sent to me but I ...
- Plan Free Country UK Device Samsung S20 FE Operating System Android 11 My Question or Issue I would like to join the 4 month Premium trial that is being promoted on TikTok pl...
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- Moderator
- 3388 Views
- 3 replies
- 0 likes
- 3388 Views
- 3 replies
- 0 likes
Superuser Contribution Free trial for ex-Family plan member joining Duo
PlanPremium DuoCountryU.S. My Question or IssueI was a member of Premium Family plan and the plan manager recently cancelled the plan. I would like to join Premium Duo with my husband and he never use premium or free trial. If he joins the Premium Du...
- Plan Premium Duo Country U.S. My Question or Issue I was a member of Premium Family plan and the plan manager recently cancelled the plan. I would like to join Premium Duo with my husban...
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- Spotify Legend
- 692 Views
- 3 replies
- 0 likes
- 692 Views
- 3 replies
- 0 likes
Superuser Contribution 12 month subscription one-time payment
Plan Free/Premium Country Philippines Device Vivo Y11 Operating System Android 11 My Question or Issue Last year, I used one-time payment method for 12 months subscription using my debit card. With the same details, I'm trying to renew my subscriptio...
- Plan Free/Premium Country Philippines Device Vivo Y11 Operating System Android 11 My Question or Issue Last year, I used one-time payment method for 12 months subscription ...
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- Moderator
- 679 Views
- 1 replies
- 0 likes
- 679 Views
- 1 replies
- 0 likes