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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 17838 Views
  • 27 replies
  • 4 likes
  • 17838 Views
  • 27 replies
  • 4 likes

Solved!! Subscription with Gift Card

I was wondering, if I upgrade to premium with a spotify gift card, does it still give me that 1 month free subscription and then after that month is done it goes into the gift card payment for the 2nd month, then being 2 months in total, one free, th...

  • Newbie
  • I was wondering, if I upgrade to premium with a spotify gift card, does it still give me that 1 month free subscription and then after that month is done it goes into the gift card payment for the 2n...
  • Billy-J
  • Spotify Star
  • 769 Views
  • 1 replies
  • 0 likes
  • 769 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Changing from Premium to Student

I'm trying to change my account from Premium to the student discount plan but everytime I click on the student plan, I'm taken to a 404 error page saying that it doesn't exist. I have followed many other people's posts about changing from premium to ...

  • Casual Listener
  • I'm trying to change my account from Premium to the student discount plan but everytime I click on the student plan, I'm taken to a 404 error page saying that it doesn't exist. I have followed many o...
  • amunoz0
  • Casual Listener
  • 908 Views
  • 2 replies
  • 0 likes
  • changing account
    Premium to student
    Student
  • 908 Views
  • 2 replies
  • 0 likes

Family Plan

PlanFamily Plan PremiumCountryMetro Manila, PhilippinesDevice(Android Phone, Apple and Laptop)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy does the family plan don't allow family members that does not live in the sp...

  • Newbie
  • Plan Family Plan Premium Country Metro Manila, Philippines Device (Android Phone, Apple and Laptop) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • OneByBoo
  • Roadie
  • 470 Views
  • 1 replies
  • 0 likes
  • Family Plan
  • 470 Views
  • 1 replies
  • 0 likes

Superuser Contribution Refund for Premium

PlanStudent PremiumCountryUnited StatesMy Question or IssueSo I noticed my account was charged for regular premium today instead of student, but I updated my account so that I should have gotten charged for the discount. Is there a chance I can get a...

  • Visitor
  • Plan Student Premium Country United States My Question or Issue So I noticed my account was charged for regular premium today instead of student, but I updated my account so that I should have g...
  • Xenia
  • Moderator
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mexico] No puedo usar el codigo

He comprado 2 tarjetas individuales de spotify premium , Una para mi y otra persona, Sin Embargo al probar las tarjetas me sale lo siguiente "Se produjo un error , Vuelve a intentarlo o Consulta al equipo de ayuda" Ya me asegure de que estuviese acti...

  • Visitor
  • He comprado 2 tarjetas individuales de spotify premium , Una para mi y otra persona, Sin Embargo al probar las tarjetas me sale lo siguiente "Se produjo un error , Vuelve a intentarlo o Consulta al e...
  • Xenia
  • Moderator
  • 526 Views
  • 1 replies
  • 0 likes
  • 526 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged full price for premium on student account

Premium - with Student DiscountUSA Spotify has been charging me for the full price of a Premium account, but I am verified as a student through 1/21/2021. The account type listed in my settings confirms this. I would like to be reimbursed for previou...

  • Visitor
  • Premium - with Student Discount USA   Spotify has been charging me for the full price of a Premium account, but I am verified as a student through 1/21/2021. The account type listed in my set...
  • Xenia
  • Moderator
  • 654 Views
  • 1 replies
  • 0 likes
  • 654 Views
  • 1 replies
  • 0 likes

Forgotten Password - How long does spotify keep trying to charge

Hey! Here's the honest deal.I signed up for the Spotify three months trial. I chose to create a brand new email account for that reason. I also chose to use a credit card I normally don't store money on to see if I like Spotify without worrying it mi...

  • Visitor
  • Hey! Here's the honest deal. I signed up for the Spotify three months trial. I chose to create a brand new email account for that reason. I also chose to use a credit card I normally don't store mon...
  • EthanS1
  • Community Legend
  • 908 Views
  • 1 replies
  • 0 likes
  • 908 Views
  • 1 replies
  • 0 likes

[Android][Subscription] Bayar premium family pakai tahapan xpresi bca

Setiap kali mau bayar pakai xpresi bca family atau apapun tetap tidak bisa, saya yakin isinya sudah benar, mohon bantuannya

  • Visitor
  • Setiap kali mau bayar pakai xpresi bca family atau apapun tetap tidak bisa, saya yakin isinya sudah benar, mohon bantuannya
  • OneByBoo
  • Roadie
  • 634 Views
  • 1 replies
  • 0 likes
  • Android
    Subscription
  • 634 Views
  • 1 replies
  • 0 likes

Payment issue. Something went wrong. Try again, or get help.

PlanPremiumCountrySingaporeDevice[ Windows 10, Chrome 81 ] and [ Google chrome mobile browser Android 9 ]Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue- Tried updating my payment method with 3 different debit cards but n...

  • Casual Listener
  • Plan Premium Country Singapore Device [  Windows 10, Chrome 81   ]  and [ Google chrome mobile browser Android 9 ] Operating System (iOS 10, Android Oreo, Windows 10,e...
  • OneByBoo
  • Roadie
  • 551 Views
  • 1 replies
  • 0 likes
  • 551 Views
  • 1 replies
  • 0 likes

Superuser Contribution Como no pudimos tomar tu pago, hemos puesto tu suscripción en pausa por el momento.

Nunca tuve problemas de pago con mis tarjetas de crédito, todos los pagos de spotify los realizo por débito automático y los cargos los carga Spotify.No entiendo porque dicen que no pueden procesar la carga del pago, necesitaria una explicacion.Me di...

  • Casual Listener
  • Nunca tuve problemas de pago con mis tarjetas de crédito, todos los pagos de spotify los realizo por débito automático y los cargos los carga Spotify. No entiendo porque dicen que no pueden procesar...
  • Sebasred
  • Casual Listener
  • 899 Views
  • 5 replies
  • 0 likes
  • no pudimos tomar tu pago
  • 899 Views
  • 5 replies
  • 0 likes

Superuser Contribution cannot change subscription

PlanPremiumCountryGreece DeviceSamsung Galaxy Note 8 My Question or Issue Hi all, I used to have my active student subscription but I found that this month I was charged for the premium family without having it enabled. I did look at it but I did not...

  • Visitor
  • Plan Premium Country Greece   Device Samsung Galaxy Note 8   My Question or Issue   Hi all,  I used to have my active student subscription but I found that this month I...
  • Elena
  • Moderator
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Something went wrong. Try again, or get help

HiI'm from Indonesia and also facing the same problem. I'm trying to subscribe Premium Family but Something went wrong that i get. I've tried with other cards which works fine but there is same problem. I've tried with incognito mode or other browser...

  • Casual Listener
  • Hi I'm from Indonesia and also facing the same problem. I'm trying to subscribe Premium Family but Something went wrong that i get. I've tried with other cards which works fine but there is same pro...
  • Elena
  • Moderator
  • 2554 Views
  • 4 replies
  • 0 likes
  • 2554 Views
  • 4 replies
  • 0 likes

Superuser Contribution I'm still getting charged for premium even though I upgraded to the family plan months ago.

PlanPremium FamilyCountry CanadaDeviceSamsung Galaxy 9 My Question or Issue I'm being charged twice a month. Once for Premium and once for the Family plan that I upgraded months ago. I've searched these forums for a solution but can't find anything h...

  • Casual Listener
  • Plan Premium Family Country  Canada Device Samsung Galaxy 9     My Question or Issue  I'm being charged twice a month. Once for Premium and once for the Family plan that ...
  • Elena
  • Moderator
  • 1187 Views
  • 7 replies
  • 0 likes
  • 1187 Views
  • 7 replies
  • 0 likes

Keeps saying there is a problem when I go to pay for premium, and won’t let me get premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OneByBoo
  • Roadie
  • 507 Views
  • 3 replies
  • 0 likes
  • 507 Views
  • 3 replies
  • 0 likes

Superuser Contribution Pagamento conta estudante

Plan estudante Free/Premium premiumCountry Brazil Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFiz o cadastro e estou aprovado como estudante, inclusive já paguei...

  • Visitor
  • Plan estudante  Free/Premium premium Country Brazil    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) ...
  • Mario
  • Spotify Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Can't register in any premium subscriptions

PlanFreeCountryPhilippines DeviceVIVO V7 PLUS Operating SystemANDROID My Question or Issuehello there! I just want to raised my concerned regarding my spotify, i have a premium account before, but i failed to renew it so the status now is back to FRE...

Screenshot_20200427_080243.jpg
  • Visitor
  • Plan Free Country Philippines   Device VIVO V7 PLUS   Operating System ANDROID   My Question or Issue hello there!  I just want to raised my concerned regarding my sp...
  • OneByBoo
  • Roadie
  • 1095 Views
  • 1 replies
  • 0 likes
  • 1095 Views
  • 1 replies
  • 0 likes

I can not buy spotify premium

PlanPremiumCountryUnited States of AmericaDeviceWindows ComputerOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have tried multiple times to buy spotify premium, but this error keeps appearing. I have waited a week and s...

  • Casual Listener
  • Plan Premium Country United States of America Device Windows Computer Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have tried multiple times t...
  • OneByBoo
  • Roadie
  • 449 Views
  • 3 replies
  • 0 likes
  • 449 Views
  • 3 replies
  • 0 likes

Spotify premium with Hulu subscription no longer has hulu how do I get it back

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 796 Views
  • 1 replies
  • 0 likes
  • Subscription payment options
  • 796 Views
  • 1 replies
  • 0 likes

Superuser Contribution Addebiti continui senza abbonamento premium .

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Mario
  • Spotify Legend
  • 785 Views
  • 2 replies
  • 0 likes
  • Addebiti continui senza abbonamento premium
  • 785 Views
  • 2 replies
  • 0 likes

Superuser Contribution Vodafone Premium Contact - change to spotify help!

My Vodafone Premium Spotify subscription expires on this month.To access Spotify Premium after my contract ends and not be linked to the Vodafone account, would I need to cancel the Vodafone subscription and then will I be able to subscribe direct wi...

  • Visitor
  • My Vodafone Premium Spotify subscription expires on this month. To access Spotify Premium after my contract ends and not be linked to the Vodafone account, would I need to cancel the Vodafone subscr...
  • Mario
  • Spotify Legend
  • 1146 Views
  • 1 replies
  • 0 likes
  • Account
    Subscriptions
    vodafone
    Vodafone premium
  • 1146 Views
  • 1 replies
  • 0 likes