Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 127495 Views
- 87 replies
- 10 likes
- 127495 Views
- 87 replies
- 10 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 15172 Views
- 27 replies
- 3 likes
- 15172 Views
- 27 replies
- 3 likes
Superuser Contribution Premium does not come with Hulu anymore but I could still use it
I realized there was an issue when I could not log into Hulu on my laptop although I had been logged in on my iphone with my current plan. So I log out of Hulu on my iphone and try to sign in again and selected the restore purchase and it said no sub...
- I realized there was an issue when I could not log into Hulu on my laptop although I had been logged in on my iphone with my current plan. So I log out of Hulu on my iphone and try to sign in again a...
-
-
- Moderator
- 4864 Views
- 1 replies
- 0 likes
-
Loginreceipt
- 4864 Views
- 1 replies
- 0 likes
Wrong country / Card details
Hi, I have an issue where I am based in Lithuania and my card is from Revolut GB. Not only Spotify does not allow me to make payment subscriptions but it is willing to charge me a GB rate of 12EUR, not an LT one of 7EUR. Their support is useless - I'...
- Hi, I have an issue where I am based in Lithuania and my card is from Revolut GB. Not only Spotify does not allow me to make payment subscriptions but it is willing to charge me a GB rate of 12EUR, n...
-
-
- Roadie
- 272 Views
- 1 replies
- 0 likes
- 272 Views
- 1 replies
- 0 likes
Superuser Contribution Student Spotify plus Hulu subscription
PlanStudent PremiumCountryUSADeviceWindows hp laptop, RokuOperating SystemWindows My Question or IssueI signed up for the Student Premium Spotify account which comes with access to Hulu and Showtime. I previously activated the Hulu account and on my ...
- Plan Student Premium Country USA Device Windows hp laptop, Roku Operating System Windows My Question or Issue I signed up for the Student Premium Spotify account which comes with acc...
-
-
- Moderator
- 367 Views
- 2 replies
- 1 likes
- 367 Views
- 2 replies
- 1 likes
Re: Money deducted from bank account but no premium access given
The same thing happened to me today. I subscribed to the student discount option and money was debited from my account and Spotify premium isn't activated....I checked my account status and it is showing me as a free user...!!!Please refund my money ...
- The same thing happened to me today. I subscribed to the student discount option and money was debited from my account and Spotify premium isn't activated....I checked my account status and it is sho...
-
-
- Spotify Star
- 345 Views
- 1 replies
- 0 likes
- 345 Views
- 1 replies
- 0 likes
Superuser Contribution No puedo contratar un plan premium
No he podido contratar un plan premium y ya me contacté con mi banco y no hay problemas con la tarjeta, de hecho, ni siquiera tienen notificaciones de que se haya querido realizar una transacción.
- No he podido contratar un plan premium y ya me contacté con mi banco y no hay problemas con la tarjeta, de hecho, ni siquiera tienen notificaciones de que se haya querido realizar una transacción.&nb...
-
-
- Moderator
- 493 Views
- 3 replies
- 0 likes
- 493 Views
- 3 replies
- 0 likes
Solved!! Revolut card issue
PlanPremiumCountryRomaniaDeviceASUS Laptop & Samsung Galaxy S10Operating SystemWindows 10 Pro x64 & Android 10 My Question or IssueI have a physical Revolut card registered on my account. Today I tried to change it since I don't want to use it for on...
- Plan Premium Country Romania Device ASUS Laptop & Samsung Galaxy S10 Operating System Windows 10 Pro x64 & Android 10 My Question or Issue I have a physical Revolut card regi...
-
-
- Regular
- 5629 Views
- 9 replies
- 0 likes
- 5629 Views
- 9 replies
- 0 likes
Superuser Contribution Payment problems
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue helloi had a spotify account connected to my polish revolut card. Becouse of brexit verifica...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
-
-
- Moderator
- 1375 Views
- 7 replies
- 0 likes
- 1375 Views
- 7 replies
- 0 likes
How can I use my 6 month Spotify trial without entering bank details?
PlanFreeCountryUKDeviceiPhone 6Operating SystemiOS 11.4.1 My Question or IssueI am 16 and I don't have a bank card. I have a 6 month trial code for spotify premium I would like to use. Is there no way that I can just use the trial without entering an...
- Plan Free Country UK Device iPhone 6 Operating System iOS 11.4.1 My Question or Issue I am 16 and I don't have a bank card. I have a 6 month trial code for spotify premium I would l...
-
-
- Community Legend
- 1171 Views
- 5 replies
- 0 likes
-
PremiumTrial
- 1171 Views
- 5 replies
- 0 likes
Superuser Contribution SPOTIFY DUO
What if I hire Spotify duo before my three-month free promotion ends.Que pasa si contrato Spotify dúo antes de que finalice mí promoción de tres meses gratis.Because I'd like to hire him, but we're going to go through with the billing dates, that is,...
- What if I hire Spotify duo before my three-month free promotion ends. Que pasa si contrato Spotify dúo antes de que finalice mí promoción de tres meses gratis. Because I'd like to hire him, but we'...
-
-
- Spotify Legend
- 427 Views
- 1 replies
- 0 likes
- 427 Views
- 1 replies
- 0 likes
Superuser Contribution Abonnement 3 mois gratuit
Bonjour, j’ai été débité de 9,99€ durant les 3 mois offerts . Merci de bien vouloir procéder au remboursement aurelie
- Bonjour, j’ai été débité de 9,99€ durant les 3 mois offerts . Merci de bien vouloir procéder au remboursement aurelie
-
-
- Moderator
- 414 Views
- 1 replies
- 0 likes
- 414 Views
- 1 replies
- 0 likes
Superuser Contribution je ne suis pas en premium mais je suis debitee de 9.99 euros par mois
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Spotify Legend
- 485 Views
- 1 replies
- 0 likes
- 485 Views
- 1 replies
- 0 likes
Superuser Contribution Pagar con Débito Visa del Banco Hipotecario
Hola.Han pasado varios días y muchos intentos, y no puedo utilizar mí tarjeta de Débito Visa del Banco Hipotecario para pagar Spotify Premium. Es la misma tarjeta que ingresé para abonar Netflix hace tiempo, y así vienen siendo sin inconvenientes. Co...
- Hola. Han pasado varios días y muchos intentos, y no puedo utilizar mí tarjeta de Débito Visa del Banco Hipotecario para pagar Spotify Premium. Es la misma tarjeta que ingresé para abonar Netflix ha...
-
-
- Spotify Legend
- 415 Views
- 1 replies
- 0 likes
- 415 Views
- 1 replies
- 0 likes
Gift Card
PlanFreeCountryCanada DeviceIphone6sOperating SystemIos My Question or IssueI cannot add a gift card to my account. I was on the free trial for premium and it didnt work. I changed to the free membership and still cant add the gift card. It doesnt ev...
- Plan Free Country Canada Device Iphone6s Operating System Ios My Question or Issue I cannot add a gift card to my account. I was on the free trial for premium and it didnt w...
-
-
- Roadie
- 632 Views
- 1 replies
- 0 likes
- 632 Views
- 1 replies
- 0 likes
Superuser Contribution Student discount did not re-apply after 3-month promotion
PlanPremium (student)CountryCanadaDeviceAllOperating SystemAll My Question or IssueI had a Premium account with student discount prior to signing up for a 3-month promotion (3 months for $9.99CAD). After the 3-month period was over, my account revert...
- Plan Premium (student) Country Canada Device All Operating System All My Question or Issue I had a Premium account with student discount prior to signing up for a 3-month promotion (...
-
-
- Spotify Legend
- 435 Views
- 1 replies
- 0 likes
- 435 Views
- 1 replies
- 0 likes
Superuser Contribution Money deducted from my bank account but Spotify premium is not activated
This thing happened to me today. I subscribed to the student discount option and money was debited from my account(UPI) and my Spotify premium isn't activated....I checked my account status and it is showing me as a free user...!!!Please refund my mo...
- This thing happened to me today. I subscribed to the student discount option and money was debited from my account(UPI) and my Spotify premium isn't activated....I checked my account status and it is...
-
-
- Spotify Legend
- 1320 Views
- 1 replies
- 0 likes
-
money deducted but student premium not activatedstudent premium
- 1320 Views
- 1 replies
- 0 likes
ININAL-SPOTIFY PAYMENT ISSUE
PlanFree/Premium (Supposed to be Premium Family)CountryTurkeyDevice3-4 different devicesMy Question or IssueI have paid for my monthly subscription. But spotify keeps warning me that I have not yet paid for it. I got in touch with Inınal through a ph...
- Plan Free/Premium (Supposed to be Premium Family) Country Turkey Device 3-4 different devices My Question or Issue I have paid for my monthly subscription. But spotify keeps warning me that I ...
-
-
- Roadie
- 2227 Views
- 3 replies
- 0 likes
-
IssuesPayment
- 2227 Views
- 3 replies
- 0 likes
Unable to change from Premium Family to Premium Student
My Question or IssueI have received a confirmation email from SheerID that verifies my Student discount (received in October), but when I follow the link and press "Change plan" and choose the student premium plan, it just brings me to a page that sa...
- My Question or Issue I have received a confirmation email from SheerID that verifies my Student discount (received in October), but when I follow the link and press "Change plan" and choose ...
-
-
- Composer
- 436 Views
- 1 replies
- 0 likes
-
change planPremium familyPremium Student
- 436 Views
- 1 replies
- 0 likes
Cannot purchase Spotify Family because the 1 month trial completed
I tried to buy subscribe to Spotify Family with my account but after I finish adding in my payment information it tells me I can't take the deal because I have already done the 1 month trial and so I'm not eligible. That's fine except there isn't any...
- I tried to buy subscribe to Spotify Family with my account but after I finish adding in my payment information it tells me I can't take the deal because I have already done the 1 month trial and so I...
-
-
- Roadie
- 386 Views
- 1 replies
- 0 likes
- 386 Views
- 1 replies
- 0 likes
Unable to pay for premium
Hi, can someone pleeease get in touch with me and help me out here. I have been a premium customer for a several years now (since the beginning?) and find myself in a situation where I am unable to pay for the service anymore. (a bit strange, not bei...
- Hi, can someone pleeease get in touch with me and help me out here. I have been a premium customer for a several years now (since the beginning?) and find myself in a situation where I am un...
-
-
- Casual Listener
- 1009 Views
- 6 replies
- 1 likes
- 1009 Views
- 6 replies
- 1 likes
You didn't give me the correct subscription
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Roadie
- 304 Views
- 1 replies
- 0 likes
- 304 Views
- 1 replies
- 0 likes